December 28th, 2009
09:32 AM ET
7 months ago

Cities embrace mobile apps, 'Gov 2.0'

Web tools, mobile technology and GPS applications are giving citizens more of a say in how their local tax money is being spent.
Web tools, mobile technology and GPS applications are giving citizens more of a say in how their local tax money is being spent.

(CNN) - Craig Newmark, founder of Craigslist and a customer-service guru, was riding on a public train in San Francisco, California, recently when something common but annoying occurred: The railcar filled with people and became uncomfortably hot.

If the inconvenience had happened a few years ago, Newmark said he would have just gone on with his day - maybe complaining about the temperature to a friend.

But this was 2009, the age of mobile technology, so Newmark pulled out his iPhone, snapped a photo of the train car and, using an app called "SeeClickFix," zapped an on-the-go complaint, complete with GPS coordinates, straight to City Hall.

"A week or so later I got an e-mail back saying, 'Hey, we know about the problem and we're going to be taking some measures to address it,' " he said.

Full story


Filed under: Politics
soundoff (No Responses)

Comments are closed.