Key feature of Obamacare website will be down for part of the weekend
October 4th, 2013
06:39 PM ET
11 months ago

Key feature of Obamacare website will be down for part of the weekend

Updated at 8:01 p.m. ET on 10/4

Washington (CNN) – A key feature on the website where Americans can enroll for President Barack Obama’s federal health care exchanges will be taken down during early morning hours this weekend for maintenance, officials said on Friday.

Due to what is described as a volume-driven glitch, the repairs will add capacity to the overloaded healthcare.gov and “improve the overall consumer experience,” an administration official said.

The website was plagued by glitches and user delays in its first four days, including a message greeting visitors saying “We have a lot of visitors on the site right now. Please stay on this page. We're working to make the experience better, and we don't want you to lose your place in line.”

Officials said Friday the repairs would allow more users to access the site simultaneously. During the time the enrollment function on the website is inaccessible, call centers will remain open to register Americans in the health insurance exchanges.

The White House has touted the heavy traffic figures on healthcare.gov as a sign Americans are eager to learn more about Obama’s signature health program, though the number of people actually enrolling in the exchanges has not been released.

On Friday, the Department of Health and Human Services said 8.6 million people had visited healthcare.gov since Tuesday.

Acknowledging the system’s glitches on the first day of enrollment, Obama said Tuesday his team was working to resolve the problems so Americans could continue registering for insurance coverage, saying companies like Apple experience similar hang-ups when launching new products.

“Like every new law, every new product rollout, there are going to be some glitches in the signup process along the way that we will fix,” he said.

–CNN White House Producer Kevin Liptak contributed to this report.


Filed under: Health care • President Obama • White House
soundoff (9 Responses)
  1. Aca

    Excellent. Poeple have a lot of free time during weekend to order it, but site will not work.

    October 4, 2013 07:58 pm at 7:58 pm |
  2. Aca

    Obama, you would accept Rep suggestion to delay Obamacare for 2015. You will time, I do hope, to prepare all of it. You are completely unprofessional.

    October 4, 2013 08:01 pm at 8:01 pm |
  3. 99ts

    What a SPIN – typical of the right wing media – all secure web sites do their maintenance in the wee hours on weekends. The headline is VERY misleading.

    October 4, 2013 08:23 pm at 8:23 pm |
  4. nintex

    Rand Paul was using the computer glitches in Kentucky to say how bad "Obamacare" is. What caused the glitches was the high number of people trying to get information about how they could sign up for affordable insurance! People are not as stupid as the politicians think we are. We're so sick of hearing lies and misinformation about the Affordable Care Act – just wait until people start accessing the sites and signing up by the millions. The Tea Party is going to be eating crow for a long time!

    October 4, 2013 09:19 pm at 9:19 pm |
  5. Gurgyl

    If it is a computer glitch–it is ok, as long as it is not GOP idiots drama.

    October 4, 2013 09:44 pm at 9:44 pm |
  6. Larry in Houston

    what do you mean, "Key Feature" ?? LOL
    How about ALL Feature ?? or all of it ?? I mean, if they have to hire Bill Gates for his brains, to get that thing up & running – to handle at the very minimum, 100 million......I mean, think about it, I don't know exactly how many actually registered voters there are, but I know there is approx. 316 million people in the U.S.
    even fixing it, to handle a load of 50 million isn't going to be enough.....

    October 4, 2013 10:51 pm at 10:51 pm |
  7. charlies curry

    so he can make sure he is signing more wavers so big companies dont have to take care of there people please look up on the web healthcare wavers...

    October 5, 2013 12:15 am at 12:15 am |
  8. Thomas

    It must be nice for all those people from Southern states to finally be abel to afford health insurance.

    Red states have the highest rates of obesity , diabetes and heart decease .

    Why would any politician with any sense not want his voters to be happy and healthy ?

    October 5, 2013 02:30 am at 2:30 am |
  9. Kathy

    With so many glitches in the OBama care computer system, why not propose a 6mth delay and allow people to continue to sign up, and then go full force with the insurance they need . This will give the people of this country more time to figure out what they want and how much they can spend for insurance, get out the glitches and maybe this would be the compromise that is needed to get the government going again....I don't know why they are making this such a big problem....Compromise....work together instead of trying to make things harder for the already hard working americans..

    October 5, 2013 09:52 am at 9:52 am |