Administration might delay launch of Spanish-language online enrollment tool
October 18th, 2013
08:45 PM ET
11 months ago

Administration might delay launch of Spanish-language online enrollment tool

Washington (CNN) – As the Obama administration continues to fix a problematic enrollment process, it appears it might end up delaying the launch of the Spanish-language online enrollment component on CuidadoDeSalud.gov, the Spanish version of the English website Healthcare.gov.

In September, officials told CNN the Spanish-language tool would launch the week of October 21. That would be part of a week of action highlighting the end of Hispanic Heritage Month. Now, when asked whether that launch was still on schedule, Health and Human Services and White House officials declined to provide a specific launch date. Still, officials emphasized that even without the online tool there are numerous ways for Spanish-speaking consumers to purchase health insurance, including a Spanish-language hotline and in-person assisters.


"Consumers who would like to enroll in health insurance in Spanish today are encouraged to use the Spanish-language enrollment options that are already available at 1-800-318-2596, and through in-person assistance in communities across the country," HHS spokeswoman Joanne Peters said. "Additional features for online enrollment will be available as we make upgrades to the site."

Some of those tools are already available on CuidadoDeSalud.gov, including offering a live web-chat function in Spanish. Officials also point out that there are Spanish speakers available for those who call in, that a paper application is available in Spanish, and that many organizations in the Hispanic community are offering face-to-face help with the application process. The administration has said that it expects about 70% of Latinos to apply in English and that Latino consumers prefer personalized assistance.

A White House official confirmed that the week of action will continue as planned.

"We will continue with our Hispanic National Week of Action on healthcare on October 21, to raise awareness with Latino consumers about the health care law, its benefits and how they can sign up for affordable options," the official said. "Across the country, community organizations, local, state and federal government partners will be convening events and partnering with Spanish-language media to highlight the importance of the Affordable Care Act to the Latino community."

Meanwhile, A HHS official confirmed to CNN the enrollment part of the Healthcare.gov website would be coming down this weekend for maintenance but downplayed the significance, saying the agency has brought it down weeknights and weekends between 1-5am since enrollment began Oct. 1st.

"We will, and have been since the first week, take the application part of the site down overnight from about 1–5am on a regular basis to conduct maintenance," said the official.


Filed under: Obamacare
soundoff (7 Responses)
  1. Rick McDaniel

    The entire plan is a train wreck, and if you are creating it in Spanish, then we KNOW you are making the plan available to illegal immigrants..........which was not supposed to happen!

    October 18, 2013 09:49 pm at 9:49 pm |
  2. Data Driven

    "Still, officials emphasized that even without the online tool there are numerous ways for Spanish-speaking consumers to purchase health insurance, including a Spanish-language hotline and in-person assisters."

    It's not all about the website, people.

    October 19, 2013 02:18 am at 2:18 am |
  3. ED1

    If you delay one you should delay all it's just not ready.

    Always the same launch something that's not any good and before it's ready.

    What a joke this is.

    October 19, 2013 08:58 am at 8:58 am |
  4. Hector Slagg

    Ditto the whole shooting match. They are never going to develop a Web Site that does everything in English let alone any other language. Ditch the whole Law and start over.

    October 19, 2013 09:12 am at 9:12 am |
  5. NameFrank Deery

    Hahahaha! Obama's feeble IT crowd cannot
    even get an English language website up and running, or counting enrolled, a basic in any good computer program. Meanwhile, this
    fiasco is costing taxpayers millions in fixes!

    Any lame manager even knows the tech side of his/her enterprise is critical to, ah, success. Obviouslly, Obama, who was warned to "delay" his muddled Health Care
    bill, by his IT Staff, and Republicans, chose to not do so.

    Result: the So American and illegal Mexican
    hackers, who have gained wealth under Medicare Fraud, must have complained when their latest dinero-bringer hit snags.

    And Obama wants to pursue "immigration
    reform" ? Is he in a Bubble??? Liberal
    media? Your candidate !

    October 19, 2013 02:07 pm at 2:07 pm |
  6. Eagle0521

    Yep, Sebilus has time to party in Boston but no time to explain to the American people why this rollout is a debacle. No foul though, she is a liberal Democrat. They don't have to explain anything and their minion voters don't care.

    October 19, 2013 02:49 pm at 2:49 pm |
  7. Getoverit

    Why is there a Spanish language tool to begin with?

    October 19, 2013 07:02 pm at 7:02 pm |