(CNN) – The head of a group that aims to help Americans sign up for the Affordable Care Act said she thinks people will stick with it until the technical woes are fixed.
"I don't think that anyone would sit here and deny frustration with what we've seen from HealthCare.gov," Anne Filipic, president of "Enroll America," said on CNN's "Crossfire" on Monday night.
Enroll America is a nonprofit group and says its mission is to work with organizations and health providers to help people navigate the health act and figure out what benefits are available.
However, in the past three weeks, Americans have witnessed the fiasco that so far is HealthCare.gov.
Filipic, formerly the deputy director of the Office of Public Engagement for the White House, admitted that she had expected better from the website. She echoed President Barack Obama's comments from earlier Monday that improvements are being made. Obama even hinted that he's borrowing top talent from tech companies in Silicon Valley.
"We've had some of the best IT talent in the entire country join the team. And we're well into a tech surge to fix the problem," Obama said at the White House Monday afternoon.
Filipic also claimed that historical precedent was on their side. She named the rocky rollouts of health care programs such as the Massachusetts health reform and Medicare Part D, both in 2006.
What matters in the end, says Filipic, is that the American people are "hungry" for health care despite the problems with the site.
"What we're hearing is that consumers are frustrated with HealthCare.gov, without question, but they remain undeterred."