(CNN) – If you watch a new web video released by the White House called "We Got Covered," you might think the technical issues on HealthCare.gov are nothing but simple, easily overcome glitches.
The video features three people who signed up for Obamacare or registered for online accounts this month. They also stood behind the president Monday with nine others as he sternly warned there's "no sugarcoating" the rocky rollout of the federal website.
"The website has been too slow, people are getting stuck during the application process," he said. "And I think it's fair to say that nobody is more frustrated by that than I am."
The technical debacle has been so problematic that House Republicans are holding congressional hearings and calling on Health and Human Services Secretary Kathleen Sebelius to testify, which she has agreed to do next week. Some even want her to step down.
Just 12% of people questioned in a CBS News poll released Tuesday said they think the process is going well, with nearly half saying it's not going well and nearly four in 10 saying they can't evaluate the signup process at HealthCare.gov.
But the new web video released Wednesday on WhiteHouse.gov seemed to be nothing but "sugar coating" the fiasco that could take weeks or even months to fix.
"Don't worry, you will get in. It's really easy," Zohre Abolfazli, a small business owner from outside of Nashville, said in the video.
According to information released by the White House, Abolfazli had registered on the website and hadn't applied for a plan yet, as of Monday.
Another person in the video made it sound like the web issues were a cinch to fix.
"Down at the bottom of the page, there was a bar that said 'Having trouble logging in?' It told me to clear my browsing history, clear my cache, clear my cookies–whatever those were," Janice Baker said. "It gave me the instructions on how to do it, and once I did that, I went back onto the computer and sailed right straight through, no problems at all.
Baker, who introduced the president before his remarks on Monday, was the first woman to enroll in the Delaware state exchange. She says she's saving $150 a month on her new insurance plan.
"Have patience with the system," she said in the video. "Take your time. Read the whole screen that you're on and make sure you're following everything you can possibly follow. But just don't give up because as time goes along, things are definitely going to get better."
David Hall, a self-employed IT consultant and web designer, said he signed up for a plan within 15-20 minutes. A resident of Washington, D.C., however, Hall would have had to use dchealthlink.com, rather than HealthCare.gov, to sign up. The state-run marketplace websites have reported having far less technical issues than the federal website.
It's unclear exactly how long it will take to untangle the HealthCare.gov mess. Some experts suggest starting from scratch may be a faster option than trying to sort through the existing code.
In an interview with CNN Chief Medical Correspondent Sanjay Gupta, Sebelius said a team of high-tech experts from within the government and from Silicon Valley will tackle the issues. Jeff Zients, acting director of the Office of Management and Budget, will lead the team.
Despite all the problems, the White House has said nearly half a million people so far have started the application process.
A Democratic Senator joined the growing ranks of Republicans Tuesday who called on the administration to push back or remove the March 31 deadline to obtain health insurance or else face a penalty from the Internal Revenue Service.
A poll released Monday by ABC News/Washington Post showed that a majority of respondents think the website's problems are an indicator of problems with the program itself. Fifty-six percent of those questioned in the survey said the website failures are a sign of broader problems to come, with four in 10 saying they are an isolated incident.
- CNN's Ashley Killough contributed to this report.