Obamacare 'hub' back online after malfunction
October 28th, 2013
02:29 PM ET
10 months ago

Obamacare 'hub' back online after malfunction

(CNNMoney) - A key tech malfunction that brought down the Obamacare website Sunday was fixed Monday morning, a federal official said.

Joanne Peters, a spokeswoman for the Department of Health and Human Services, said a networking problem at contractor Terremark, a subsidiary of Verizon, was to blame for the outage. Peters said Terremark had "experienced a failure in a networking component," and the attempted fix crashed the system.

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Filed under: Health care • Obamacare
soundoff (19 Responses)
  1. Rudy NYC

    Peters said Terremark had "experienced a failure in a networking component," and the attempted fix crashed the system. -------------------------------
    Whatever that means. Sounds to me more like somebody was "troubleshooting" and decided to bypass some stuff and OOPS.

    October 28, 2013 02:36 pm at 2:36 pm |
  2. IT Dude

    Rudy NYC
    Peters said Terremark had "experienced a failure in a networking component," and the attempted fix crashed the system. -----------
    Whatever that means. Sounds to me more like somebody was "troubleshooting" and decided to bypass some stuff and OOPS.
    -–

    It means somebody didn't know what the heck they were doing! And it sounds like they had plenty of company based on what a complete mess this website has been.

    October 28, 2013 02:43 pm at 2:43 pm |
  3. the hippies were right

    Well...Obama should have been sitting with the guy who crashed the site, so he could have prevented it from happening. Hopefully our next president will be better at web design. Now that this "hub" is back online Obama's probably going to raise everyones deductible to help pay for the website, which is probably around 600 million now. Worst president ever! I sure am glad republicans don't waste money like dems!

    October 28, 2013 02:47 pm at 2:47 pm |
  4. Data Driven

    @IT Dude,

    "It means somebody didn't know what the heck they were doing!"

    Prove?

    You conservatives need to at least make an effort to use facts to support your opinions. The fact is, dude, we're not under this particular hood and have no idea what happened.

    October 28, 2013 02:59 pm at 2:59 pm |
  5. IT Dude

    Data Driven
    @IT Dude,
    "It means somebody didn't know what the heck they were doing!"
    --
    Prove?
    --

    Article says.... "and the attempted fix crashed the system." Did you not read the article?

    If the person knew what he was doing and knew his stuff then he would have known what he was touching could crash the system and that the system should be brought down in an orderly fashion, prefereably during a sceduled maintenence period, in order to implement the fix.

    You are really showing your ignorance with regards IT and how things are done. Maybe you should consider a moniker change to Ignorance Driven?

    October 28, 2013 03:10 pm at 3:10 pm |
  6. Tampa Tim

    I was under the impression that the website cost $70 million, but pink Rush said it was $500 million, and Hannity topped him at $600 million. At any rate, The website is still below the republican economic plan of $4 trillion for wars, tax cuts for the wealthy, bank bail out and drug program. Actually the republican shutdown cost $24 billion, so we have a little lee way before we get to $4 trillion.

    October 28, 2013 03:14 pm at 3:14 pm |
  7. Tampa Tim

    Last week the republicans called helping the uninsured a 'train wreck.' They seem to forget we have been suffering through the Bush Tsunami and subsequent economic earthquakes for over a decade.

    October 28, 2013 03:17 pm at 3:17 pm |
  8. Rudy NYC

    Data Driven wrote:
    ----------–
    "It means somebody didn't know what the heck they were doing!"

    Prove?

    You conservatives need to at least make an effort to use facts to support your opinions. The fact is, dude, we're not under this particular hood and have no idea what happened.
    -------------------------–
    A robust back end would only crash if there were a concurrent failure of all major systems and their redundant backups. In other words, the chances of a complete failure, across the board, should be pretty slim.

    It is said that consistently good luck is actually a display of high skill. Unfortunately, the opposite is true. Consistently bad luck is a display of lack of skill. Consistently having horrificly bad luck is a sign of incompetence. Somebody doesn't know jack from squat.

    October 28, 2013 03:24 pm at 3:24 pm |
  9. Gurgyl

    It is fixable. Whenever I open Facebook, I get virus, again anti-virus, works great. ACA is aLaw. It will not go.

    October 28, 2013 03:30 pm at 3:30 pm |
  10. Dutch/Bad Newz, VA -aka- Take Back The House -aka- No Redemption Votes

    IT Dude

    I was able to sign up even with the glitches. This is such a non story at this point.

    October 28, 2013 03:32 pm at 3:32 pm |
  11. Thomas

    One time my luggage didn't show up for almost two weeks , If I was a True Conservative , I would have never flown again !

    It was a US airline .

    October 28, 2013 03:36 pm at 3:36 pm |
  12. Bessy

    In the real world computers can be a real PITA at times, but try to live without them. They freeze up, they shut down, they crash and they even allow idiots to use them. So, a little patience is required until they get these problems worked out. It will happen and all of this confusion will be forgotten in a very short period of time. The real problem here is the problem that the Republicans are trying to create.

    October 28, 2013 03:37 pm at 3:37 pm |
  13. The Real Tom Paine

    "I sure am glad republicans don't waste money like dems!"

    No, their perferred methods are government shutdowns, tax cuts in wartime, and grossly negligent oversight of our entire economy while sending our manufacturing base overseas: these are far more effective ways of wasting money than a website, and the Right has pioneered them all.

    October 28, 2013 03:39 pm at 3:39 pm |
  14. The Real Tom Paine

    -Donna

    It is right out of the leftist play book. If you can't win the debate on the facts, you resort to attacking your enemy/opponent, lying, smearing, anything to deflect from actual facts or reality in order to confuse low information and ignorant voters. And when the left wing owns the MSM in this country, it makes it very easy to distribute the lefitst lies and smears.
    *****************
    And blaming the media is the classic fallback for the Right whenever they can't win an argument on the merits, which why we hear it all the time. By the way, convincing people to vote for you by stating they are stupid and ignnorant is not the way to make a compelling case. Reagan was able to make the case for Conservatism by being positive, something that is lost on today's GOP. There is no presentation of facts here, Donna, only your usual smear job. Explain how the GOP candidate is being smeared by his opponant, someone who should not be running for the office again. I seem to remember you making all sort of excuses for Mark Sanford, or does it only matter they have an " R" next to their name?

    October 28, 2013 03:47 pm at 3:47 pm |
  15. ThinkAgain: Hey, GOP, where's our $24 billion reimbursement check?

    @IT Dude: "It means somebody didn't know what the heck they were doing! And it sounds like they had plenty of company based on what a complete mess this website has been."

    Terramark is a subsidiary of Verizon, which is a publicly-held, for-profit company. And I thought all the guvment-haters thought the free market could do no wrong!

    October 28, 2013 03:51 pm at 3:51 pm |
  16. ThinkAgain: Hey, GOP, where's our $24 billion reimbursement check?

    All you Obama-haters out there (looking at you, tea bags), how did you feel about the botched Medicare Part D rollout under Bush?

    FACT: Some of the same Republicans claiming the ACA’s website issues prove the health law is a failure and that the government cannot do anything right were ardent defenders of the Bush healthcare reform’s shaky implementation they claimed did not taint an otherwise good plan.

    Google it, if you don't believe me.

    October 28, 2013 03:54 pm at 3:54 pm |
  17. Data Driven

    ITDude,

    "If the person knew what he was doing and knew his stuff then he would have known what he was touching could crash the system and that the system should be brought down in an orderly fashion, prefereably during a sceduled maintenence period, in order to implement the fix."

    How do you know this "attempted fix" didn't go through whatever FMEA standards they have in place? Look I'm not even defending the "guy", as you call him. If the article says "the guy" was winging it without any go-ahead, which is what you're claiming, then I retract. But I don't see anything like that here.

    And if I were you, I'd watch your accusations. You're making claims that anyone can make while calling other people out. Cuidado. Rudy NYC's arguments carry more weight than yours, for instance.

    October 28, 2013 03:58 pm at 3:58 pm |
  18. Don in albuquerque

    Do, or can any of the right wing posters prove any of their asumptions, or is just screeching "He lies!" the only proof needed.

    October 28, 2013 04:06 pm at 4:06 pm |
  19. just saying

    Peters said Terremark had "experienced a failure in a networking component," and the attempted fix crashed the system.
    --

    translation: the guy tripped over the power cord and yanked it out of the pentium 3 personal computer driving the entire obamacare web site! bwahhahahahaha!!! hey what do you expect for a billion dollar government web site? if you want state of the art, that'll cost you $10 trillion.

    October 28, 2013 04:07 pm at 4:07 pm |