Behind the scenes: Fixing the Obamacare website
November 12th, 2013
05:37 PM ET
11 months ago

Behind the scenes: Fixing the Obamacare website

(CNN) - Stale Chinese food. Half eaten pizzas. Three people crammed into offices designed for one. Tech experts crowded into conference rooms and sitting with laptops on the floor. A shortage of printers.

This is the scene at the Northern Virginia site where teams of tech experts are working to fix healthcare.gov, as described to CNN by two sources familiar with the facility.

The physical operation to repair the troubled federal Obamacare website is a bustling hive of activity located in Tyson's Corner/McLean, a hub of federal contractor headquarters that includes the offices of QSSI, the general contractor leading the repairs on the troubled website. Employees from a number of other Obamacare contractors are based there as well, sources say.

Each day they discuss progress and outstanding issues on the website during two formal calls, one in the morning and one in the evening. The so-called "war room calls" are led from a designated healthcare.gov war room in nearby Herndon, Virginia, another Washington suburb. Employees working to fix the website at various DC area locations are linked by videoconference. Participants stand to deliver their assessments.

There are also a lot of informal meetings throughout the day at the QSSI location, according to one source.

"It's crowded. There's a lot of energy. It's what you would expect from a bunch of programmers crashing really hard," one source who has seen the operation said, adding that the atmosphere is very similar to that of a political campaign in the closing days of an election.

Teams of tech experts are working extremely long hours.

"It's a lot of work but people are committed to it. I haven't heard anyone say it's not a doable job," the source said of the November 30th deadline to fix the online portal to purchase insurance on the federal exchange.


Filed under: Obamacare
soundoff (5 Responses)
  1. tom l

    Oh no. Data's gonna be angry! :)

    Now that Bill Clinton has now basically admitted that Obama lied, will you chime in on that? I'd love to hear your thoughts on that.

    November 12, 2013 05:39 pm at 5:39 pm |
  2. Thomas

    As if Clinton didn't lie , As if Bush didn't lie , what's new .

    I'll give out President a break on this , nobody died or lost a limb .

    ITS HEALTH INSURANCE STUPID !

    November 12, 2013 06:33 pm at 6:33 pm |
  3. Name jk. Sfl. GOP CRUZ lee&rubio 24billion dallar LOSS of your tax money conservatives,the garbage of America.

    Only the GOP is making a big deal about it , like the GOP gives a hoot if you have healthcare while we pay for theirs?????

    November 12, 2013 07:47 pm at 7:47 pm |
  4. Gurgyl

    Was Bush not lied? Didn't Bush drain national treasury out of WMD wrong nations wrong wars? Didn't Reagan lie? On Iran-contra?

    November 12, 2013 08:32 pm at 8:32 pm |
  5. ryche

    Hey tom.. good luck.. i have a feeling liberals will be very quiet the next few months as more people start to wake up to the LIAR our president is.. I've known it since he started campaigning.. aw.. its nice to be right and smear the liberals face in it. its not quite time to say i told you so, but soon tom.. soon we'll all be able to say "we told you so".. and liberalism will die the painful death it should have years ago..

    November 12, 2013 11:17 pm at 11:17 pm |