Source: Administration eyes 80% HealthCare.gov success rate
November 17th, 2013
01:55 PM ET
8 months ago

Source: Administration eyes 80% HealthCare.gov success rate

Washington (CNN) - The Obama administration has set a goal of 80% of HealthCare.gov users being able to successfully enroll in an insurance plan by the November 30 deadline, a source familiar with the project told CNN.

The 80% number was first reported by the Washington Post.

A senior administration source said that “most’’ users should be able to smoothly navigate the online marketplace.

The source added that the administration expects glitches to continue to pop up on the site after December 1, but technical people are working diligently to minimize the problems.

"We are measuring progress by key metrics including error rate - once as high as 6% –now less than 1% but needs to be lower; and response time - which was eight seconds several weeks ago and is now less than one second –still working to get it faster," the senior administration source said.

An industry source cautioned the figure was “not well defined.”

"The 80% figure has been discussed in the war room, but the figure is not well defined. It sounds more like a benchmark for the policy than the technical capability of the site," the source said. "A technical benchmark would measure whether people can buy health care plans online and the related metrics involved in the transaction (page load times, error rates, etc.)."

Another industry source explained some of the nuances of the November 30 goal, saying that “80% should be able to use the site effectively,” but due to a variety of issues (mainly complicated situations), some may “still have to finish up the enrollment process offline.”

“But they would still be able to have a positive website experience," the source added.

The senior administration source emphasized that technical teams are working 24 hours a day to improve the website.

CNN earlier reported that technical teams are working in crowded conference rooms at a McLean, Virginia, hub to fix the troubled website. Each day the professionals discuss progress and outstanding issues from the website during two formal calls, one in the morning and one in the evening.

The so-called "war room calls" are led from a designated HealthCare.gov site in nearby Herndon, Virginia, another Washington suburb. Employees working to fix the website at various D.C. area locations are linked by videoconference.

Source: November deadline for healthcare.gov possible


Filed under: Obamacare
soundoff (43 Responses)
  1. Beans

    Too bad he couldn't get 80% of his supporters to work...by Nov 30

    November 17, 2013 09:36 pm at 9:36 pm |
  2. Rnwthit

    The problem is not whether or not the web site works; it is the fact that government takes away choice .
    Why should I have to go shopping for something that I don't need?
    Who gives them the right to tell me what is good or bad for me?
    The idea of having to enroll into something that protects big business, creates hand outs for those that prefer gifts over self-sustainment truly identifies the true purpose of the WH.
    The Only thing that this regime has done is break the backs of the middle class.

    November 17, 2013 09:42 pm at 9:42 pm |
  3. Rnwthit

    The WH buys out industry, regulates Wall Street, and now controls health care.
    What does this sound like? Anyone???

    November 17, 2013 09:46 pm at 9:46 pm |
  4. Jeff Frank (Ohio T Party) "Right Wing Insanity"

    The regime sets these goals? This cat is like a used car salesman.

    November 17, 2013 10:29 pm at 10:29 pm |
  5. Jeff Frank (Ohio T Party) "Right Wing Insanity"

    "If you like your CNN chatroom, you can keep your CNN chatroom...period".

    November 17, 2013 10:33 pm at 10:33 pm |
  6. ThinkAgain: The GOP owes our nation $24 billion

    @Tigas: "Why wasn't the website fully operational October 1st. They had well over 3 years to get it done."

    Yes, it should have been more ready on 10/1. However, they didn't have "well over 3 years to get it done." It was signed into law in March 2010, but it wasn't ruled constitutional until July of 2012. Repubs and tea bags in Congress did everything they could to hamper efforts by over and over again denying requests for additional funding to implement Obamacare.

    November 17, 2013 11:04 pm at 11:04 pm |
  7. ThinkAgain: The GOP owes our nation $24 billion

    Fewer people liked Medicare Part D when it passed in 2003 (only 25%); this is fewer than those who favored Obamacare (39%). And when Medicare Part D was rolled out, the repubs' response was to basically say, yes, they are problems, let's fix it. (Some sample headlines from then: “Web-based Comparison of Prescription Plans Delayed,” The Washington Post; “Glitches Mar Launch of Medicare Drug Plan,” The Wall Street Journal; “President Tells Insurers to Aid Ailing Medicare Drug Plan,” The New York Times.)

    The biggest difference is not how repubs behaved back then but how Democrats did. Most Democrats voted against the Medicare Part D law. But they did not then sue the Bush administration and try to take the thing to the Supreme Court and get it invalidated. And then, when the start-up was more rocky than Obamacare's website problems, Democrats didn’t go around saying it was proof the law had to go. They tried to fix it.

    November 17, 2013 11:04 pm at 11:04 pm |
  8. ThinkAgain: The GOP owes our nation $24 billion

    And who can forget what Hillary Clinton, then a senator, said: “I voted against it, but once it passed I certainly determined that I would try to do everything I could to make sure that New Yorkers understood it, could access it, and make the best of it.”

    Compare that to the repub/tea bag reaction of today. Makes you wonder whose side the repubs/tea bags are on ... doesn't seem to be OUR side ...

    November 17, 2013 11:05 pm at 11:05 pm |
  9. Paco

    Like every thing else with this admin, a total FAILURE (as usual) is considered a win !!!! IMPEACH !!!

    November 17, 2013 11:30 pm at 11:30 pm |
  10. Tony

    Republicans' success rate on repealing Obamacare is 0%. Since Republicans don't have any other agenda, their success rate on everything is 0%. I will take 80% over 0% anytime.

    November 18, 2013 12:52 am at 12:52 am |
  11. just saying

    Italmn
    We could not continue the way the medical care was going. The Insurance Companys were totally ripping people off for years and years. The ACA will be the best thing that ever happened to this country.
    ---

    typical low information democrat-liberal. they have no idea obamacare is based on forcing people to buy high priced health insurance policies from these very same insurance companies that they believe have been ripping people off. what a total fool.

    November 18, 2013 01:01 am at 1:01 am |
  12. Name

    Dems state obamacare is the law. So is the war on drug ??????

    November 18, 2013 01:37 am at 1:37 am |
  13. Jonathon Powelly

    Ah, the 80/20 rule in action.

    November 18, 2013 02:12 am at 2:12 am |
  14. Dianne

    Keep saying they had 3 years to get it right. Did you conveniently forget it was held up in appeals for those years, at far more cost than implementing it! And upheld every time. And sabotaged at every turn. I wonder who the latest hacker is. Hmm. The republicans could have helped by setting up state websites but they were too busy praying for America to fail.

    November 18, 2013 02:36 am at 2:36 am |
  15. RomneyWho

    Oh, those little minks wreaking havoc in the vineyard. The political pride of destruction, they call, "Name and Blame". Where are the grown ups? You know, the common sense people, the people of wisdom and understanding. Who, instead of trying to derail something so it can crash and burn, they put their heads together to make it run better for the good of all the people. Slapping myself on the back of the neck, what am I thinking of, it's not about the people, it's about who's in charge and at the top of the crap pile . . . because of the roll down hill thing! :(

    November 18, 2013 05:57 am at 5:57 am |
  16. OTL

    I'll agree the website has nothing to do with the actual ACA, however it is a reflection of how the "law" was created, orginating in the Senate, passed in haste (Dems were afraid they would lose their majority), and now much of it is being delayed.
    It's interesting that insurance companies were happy after the 1st week that 1 in 100 insurance applications could actually be processed, which would make the data missing/error rate from the website close to 99%. So where did the, "We are measuring progress by key metrics including error rate – once as high as 6% –now less than 1% but needs to be lower" figures come from ?

    November 18, 2013 06:15 am at 6:15 am |
  17. hkirwin

    After reading the first few posts they pretty much define partisan politics. Reality is non-existent. Talking points litter their narratives. lemmings rule the day. If you aren't scared, you should be. The motto of the day, "you can't believe your lying eyes."

    November 18, 2013 07:43 am at 7:43 am |
  18. JAE1983

    So one in five of those whose policies were canceled (after repeated assurances that they'd be able to keep them) are well and truly out of luck – their old plan is gone, and they can't buy a new one. Nice.

    November 18, 2013 07:52 am at 7:52 am |
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