Source: Administration eyes 80% HealthCare.gov success rate
November 17th, 2013
01:55 PM ET
5 months ago

Source: Administration eyes 80% HealthCare.gov success rate

Washington (CNN) - The Obama administration has set a goal of 80% of HealthCare.gov users being able to successfully enroll in an insurance plan by the November 30 deadline, a source familiar with the project told CNN.

The 80% number was first reported by the Washington Post.

A senior administration source said that “most’’ users should be able to smoothly navigate the online marketplace.

The source added that the administration expects glitches to continue to pop up on the site after December 1, but technical people are working diligently to minimize the problems.

"We are measuring progress by key metrics including error rate - once as high as 6% –now less than 1% but needs to be lower; and response time - which was eight seconds several weeks ago and is now less than one second –still working to get it faster," the senior administration source said.

An industry source cautioned the figure was “not well defined.”

"The 80% figure has been discussed in the war room, but the figure is not well defined. It sounds more like a benchmark for the policy than the technical capability of the site," the source said. "A technical benchmark would measure whether people can buy health care plans online and the related metrics involved in the transaction (page load times, error rates, etc.)."

Another industry source explained some of the nuances of the November 30 goal, saying that “80% should be able to use the site effectively,” but due to a variety of issues (mainly complicated situations), some may “still have to finish up the enrollment process offline.”

“But they would still be able to have a positive website experience," the source added.

The senior administration source emphasized that technical teams are working 24 hours a day to improve the website.

CNN earlier reported that technical teams are working in crowded conference rooms at a McLean, Virginia, hub to fix the troubled website. Each day the professionals discuss progress and outstanding issues from the website during two formal calls, one in the morning and one in the evening.

The so-called "war room calls" are led from a designated HealthCare.gov site in nearby Herndon, Virginia, another Washington suburb. Employees working to fix the website at various D.C. area locations are linked by videoconference.

Source: November deadline for healthcare.gov possible


Filed under: Obamacare
soundoff (43 Responses)
  1. barryinlasvegas

    This is the way liberals grade – on the curve. If 80% is the high mark that becomes an A, not a grade of B like it should be. If only 60% can enroll, they will still consider it a win.

    Only baseball players are considered successful if the bat 33%.

    November 17, 2013 01:58 pm at 1:58 pm |
  2. Marie MD

    The website will be fixed and it will do its job.
    The teaklans can't stop it.

    November 17, 2013 02:01 pm at 2:01 pm |
  3. LadyinLA

    That's nice, but I'm not too worried about the website. ACA is in effect, and there are multiple ways to sign up, including your state Insurance Commissioner's website, your local health insurance agent and maybe even your local pharmacy. Plus you could always just go old school ... and pick up the phone. A little perspective on the website might be in order ...

    November 17, 2013 02:03 pm at 2:03 pm |
  4. Thomas

    To bad we didn't have a single payer plan .

    Anyway , this is better then nothing !

    And the GOP gave US NOTHING !

    Ricky Perry / Randy Paul 2016

    It's better to do Nothing , then Nothing at all !

    November 17, 2013 02:04 pm at 2:04 pm |
  5. anonymous

    Only in a massive federal bureaucracy is a 20% failure rate acceptable after over 3 years and a billion dollars spent. But don't worry America, this is the very easy part. The REAL disaster is the policy behind this train wreck.

    The 80% that succeed will find healthcare plans that cost far more than what they have now and will likely have higher deductibles as well. That is the hidden tax increase thanks to Obama and the Democrats that goes towards paying for others healthcare.

    The American people have no idea what is about to hit them in 2014. They are just seeing the beginning of this nightmare. Remember all of this is brought to you by this lying president and his lying party. Good thing you can send them a message next November.

    November 17, 2013 02:08 pm at 2:08 pm |
  6. Blinded by the republican lie

    That's good news...I just wish people would stop perpetuating the lie of people being dropped...This is open season enrollment time anyway, so naturally people with junk plans being dropped are leaving it to the customers to get better insurance. I know I had to re enroll every year and I have very good insurance, and we don't pay break the bank rates.

    November 17, 2013 02:13 pm at 2:13 pm |
  7. Wire Palladin, S.F.

    If elected, he would be the first Koch puppet to run (ruin) our country. He is not a college graduate, so that may excite the RWNJs.

    November 17, 2013 02:18 pm at 2:18 pm |
  8. Wire Palladin, S.F.

    Sorry, if Walker from WI is elected . . .

    November 17, 2013 02:19 pm at 2:19 pm |
  9. Italmn

    The ACA is a massive thing for everybody to get a grip on. We could not continue the way the medical care was going. The Insurance Companys were totally ripping people off for years and years. The ACA will be the best thing that ever happened to this country. People just need to relax and be calm. All this talk about Obama care is killing people and whatever is stupid and childish.

    November 17, 2013 03:00 pm at 3:00 pm |
  10. Name JT

    Aim low, you will always achieve. Dumb liberals

    November 17, 2013 03:04 pm at 3:04 pm |
  11. Gurgyl

    ACA is a Law. Period.

    November 17, 2013 04:04 pm at 4:04 pm |
  12. Gary

    The R's can't let that happen. They will have to invent a new way to sabotage it. Issa will have to pass out more subpoenas.

    November 17, 2013 04:04 pm at 4:04 pm |
  13. Tigas

    Why wasn't the website fully operational October 1st. They had well over 3 years to get it done.

    November 17, 2013 04:29 pm at 4:29 pm |
  14. Tampa Tim

    The republicans have no plan, nothing to aim for, and are totally lacking for goals other than domestic terrorism.

    November 17, 2013 04:36 pm at 4:36 pm |
  15. ThinkAgain

    Name one software launch where there weren't problems. This will be fixed – and those choosing to buy new policies because their old ones were crappy will experience the benefits of real healthcare coverage, some for the first time. They will like it and apprecite the efforts of the President and the Democrats – and will vote accordingly.

    And THAT is what drives the GOP positively NUTS.

    November 17, 2013 04:51 pm at 4:51 pm |
  16. jpmichigan

    If the ACA works so be it, if not to bad. The deductibles are high 4000 to 5000 for an individual and 12000 or more for a family. This is what one has to pay BEFORE insurance on the exchanges take place. Majority of those applying are middle class , who receive no help from government, can you afford that deductible. 80% expectation is HIGH.

    November 17, 2013 04:58 pm at 4:58 pm |
  17. NC

    Republicans will have to move on when the ACA website is working properly. What will be the next republican hearing drama. Republicans all talk and no substance.

    November 17, 2013 05:32 pm at 5:32 pm |
  18. Hector Slagg

    Humm,
    80 Percent success rate or the few that have a job and can sign up. Over the last 100 years the Liberal's have had a 100 percent success rate. And we have the 17 Trillion Dollar Federal debt to prove.it. Get the Government out of the Health Care Business. Repeal Obama Care. Or do you need the Nanny State?

    November 17, 2013 05:33 pm at 5:33 pm |
  19. ThinkAgain

    Every her at this time insurance plans renew and folks sign up during open enrollment.

    Th only difference this year is folks with junk plans don't get to renew their garbage plans because, well, they are garbage plans.

    These folks should be happy they finally have the chance to buy insurance thy can actually use and won't leave them out on a limb when they need it most.

    November 17, 2013 05:38 pm at 5:38 pm |
  20. Anonymous

    "Why wasn't the web site fully operational Oct 1"..........

    Same reason the Bush Part D Prescription Drug plan took five months to be "fully operational" ......stuff happens.
    Of course, back then the Democrats worked with the Republicans to make it better.........not now. The
    Republicans are determined to kill this law. Hope they eat crow.

    November 17, 2013 06:06 pm at 6:06 pm |
  21. Ron L

    It is amazing how there is always "someone" that attends these high level meetings tat can't wait to tell the news media something they KNOW the media will run with. First of all most of you who are reading this have NO IDEA, that there is NO WAY for a new system this large to be 100% functional in the first 30 to 60 days. IT JUST DOES NOT HAPPEN. Now there is no excuse for how poorly the website was in the beginning, BUT everyone needs to GET A GRIP!! The healthcare system that existed 3 years ago was HORRIBLE with people that had preexisting conditions could not get insurance, people who thought they had good coverage often found they had little to no protection and often went bankrupt. I am more disappointed that the Democrats have voted for a bill that will allow not only an extension for one year, it allows people to buy the same substandard insurance that was in existence 3 years ago....SAD, SAD, SAD!!!

    November 17, 2013 07:10 pm at 7:10 pm |
  22. Iamnotfooled

    Who in their right mind would buy a junk plan with none of the protections the ACA gives you , when they could get it for the same price or cheaper rate in the exchanges, with subsidies and tax credits? That's why insurance is canceling your policies cause they want to make more money with good plans.

    November 17, 2013 08:24 pm at 8:24 pm |
  23. Name

    You liberals are nothing but negative blind puppets... Sad

    November 17, 2013 08:40 pm at 8:40 pm |
  24. davew

    I signed up the first day it was available. I encountered no problems at all. I am completely baffled by the fuss.

    November 17, 2013 09:05 pm at 9:05 pm |
  25. Thomas

    @Tigas
    Why wasn't the website fully operational October 1st. They had well over 3 years to get it done.
    ===========

    The same reason the FBI website that took ten years didn't work .

    The same reason why a ping pong ball going to a base in Afghanistan cost 50 dolliers.

    The whole government contracts for procurement bidding are incompetent and need to be changed. Contracts are paid even if the product fails . There are so many subcontractors , it's a lawyers dream . Nobody is held accountable . Also there is so much political favoritism , both Dem and Rep . Government corruption .

    Maybe Amazon.com should have received the contract !

    November 17, 2013 09:21 pm at 9:21 pm |
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