December 1st, 2013
09:00 AM ET
1 year ago

Administration: HealthCare.gov working smoothly

Washington (CNN) – Two months after coming online, the beleaguered HealthCare.gov website works "smoothly for the vast majority of users," the Obama administration claimed Sunday, the self-imposed deadline for getting the website up and running.

In a report and speaking to reporters, officials with the Department of Health and Human Services said more than 400 individual repairs have helped the health site increase its capacity to 50,000 users at a time, while lowering response times to less than a second. That amounts to what the administration calls “dramatic progress” in repairing the site.


“HealthCare.gov on December 1 is night and day from where it was on October 1,” Jeff Zients, the management guru tasked with leading the website repair, told reporters on a conference call Sunday.

Charts included in the HHS document indicate the majority of the website fixes came over the past month, when a group of tech experts huddled to find ways of making the digital property usable for the bulk of Americans. President Obama, along with top deputies and staff, vowed the site would work for the "vast majority" of Americans by the end of November.

Julie Bataille, the communications director for the agency heading the website repairs, said the site was now allowing “in the zone of 80%” of users to successfully complete a health care enrollment.

The health agency said users now spend an average of 20 to 30 minutes on HealthCare.gov, and that usage trends show the site will be able to handle more than 800,000 visits a day.

“In effect, we’ve widened the system’s onramp. It now has four lanes, instead of one or two,” Zients said Sunday.

That’s a far cry from the site’s launch, when Americans looking to enroll in health insurance exchanges were unable to create accounts and log on. The technical problems, combined with groups of people having their insurance plans canceled, have caused a crisis for the White House and Obama, who has seen his approval ratings drop to new lows.

Officials cautioned Sunday that users could still face error messages and slow performance times, though they stressed the website was vastly improved from its launch.

“As with any website, the team will continue to address bugs and glitches,” Zients said.

soundoff (238 Responses)
  1. Peter Grenader

    Great news! Regardless, prepare yourself for the next wave of vile comments. Remember, these are ppl who called him a coward for seeking congressional approval in Syria

    December 1, 2013 09:17 am at 9:17 am |
  2. Bill

    What they said: "HealthCare.gov working smoothly"

    What they left out: ", so long as no more than 3 people try to use the site at one time!!"

    December 1, 2013 09:17 am at 9:17 am |
  3. allenwoll

    .
    Alright GoPer-Hackers : Get BUSY NOW ! ! !
    .
    Success for Obama (or America) is just NOT to be allowed ! ! !
    .

    December 1, 2013 09:20 am at 9:20 am |
  4. SpgfldTom

    Does anyone believe these ObamaCare news releases from the White House? I love the “smoothly for the vast majority of users” comment. Go to work tomorrow and tell your boss you spent $700 million on a website that doesn't work, promise to fix it and then 2 months later march in and say "the majority of our customers can use the site now". Let me know how that works out for you...call me on your ObamaPhone.

    December 1, 2013 09:22 am at 9:22 am |
  5. david

    The website was auto-displaying the ANSWERS to my security questions when it tried to verify my ID at login today!

    December 1, 2013 09:22 am at 9:22 am |
  6. reggie53

    That is wishful thinking from the WH. It is a terrible site and it will remain a terrible alng with the law itself.

    December 1, 2013 09:27 am at 9:27 am |
  7. Richard Kenna

    The Dem's passed the law so we could find out what's in it. Now we can get into the site and find and find more problems and find out how much it will cost. Don't blame me I voted for Romney.

    December 1, 2013 09:29 am at 9:29 am |
  8. Jerome

    For 65 million, you would have thought they would have met their original goal of "two months" ago. How much did the repairs cost us?

    December 1, 2013 09:30 am at 9:30 am |
  9. Mike

    The site is working great. Period.

    December 1, 2013 09:32 am at 9:32 am |
  10. garymac

    Worked great! MY DAUGHTERNOW HAS INSURANCE...Thanks President Obama....

    December 1, 2013 09:32 am at 9:32 am |
  11. Middle Class American

    Obama, you built this mess.

    December 1, 2013 09:32 am at 9:32 am |
  12. Michael

    The site is working. Period.

    December 1, 2013 09:34 am at 9:34 am |
  13. Huckleberry7

    Sawdust in the oil, perhaps.

    December 1, 2013 09:34 am at 9:34 am |
  14. Bust BHO

    Obama is a liar, an incompetent trash. Nobody believes him any more.

    December 1, 2013 09:35 am at 9:35 am |
  15. nuclear mike

    Says who???

    December 1, 2013 09:35 am at 9:35 am |
  16. garymac

    Have no fear republicans...You can still shout Benghazi, Benghazi, Benghazi....morons...

    December 1, 2013 09:35 am at 9:35 am |
  17. Happy

    I saved 125$ on a plan for my Wife and I... signing up tonight.

    December 1, 2013 09:36 am at 9:36 am |
  18. Gunderson

    Well Suh,
    And if it doesn't, call your Nanny!

    December 1, 2013 09:39 am at 9:39 am |
  19. Crazy

    Still doesn't work for me.

    December 1, 2013 09:41 am at 9:41 am |
  20. BADGUY

    GREAT! Maybe NOW... I can find a policy that excludes middle-aged, White, Republicans who eat red meat, drink hard liquor and like to hunt animals. Why should....I....have to pay for these people who live this "dangerous life-style"?

    December 1, 2013 09:43 am at 9:43 am |
  21. MikeSmoth

    This White House must not have a lot of respect for the intelligence or Americans.
    The White House never said what the goals were to the deadline. So it is very easy for them to say: Hey we fixed this and that.
    In the meantime other areas that remain broken are not mentioned.

    December 1, 2013 09:44 am at 9:44 am |
  22. Jim

    Obama apologists unite, the king has a kind of working website that was outsourced out of the country and was never built to handle the obvious volume of visitors it was going to experience. As an independent I am stunned at how blind people are to the obvious and severe leadership problems we have in this country.

    December 1, 2013 09:50 am at 9:50 am |
  23. liberal disease

    how much did this cost above the 600 mill? wouldn't it have been easier just to give people the money for their healthcare?

    December 1, 2013 09:50 am at 9:50 am |
  24. Name

    You rep. Are so hillbilly you don't want a black mans help!!

    December 1, 2013 09:51 am at 9:51 am |
  25. TSB8C

    "Works smoothly" – except for the government's own advisory that says you should log on during non-peak times. Another failure and missed deadline.

    December 1, 2013 09:51 am at 9:51 am |
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