December 1st, 2013
09:00 AM ET
8 months ago

Administration: HealthCare.gov working smoothly

Washington (CNN) – Two months after coming online, the beleaguered HealthCare.gov website works "smoothly for the vast majority of users," the Obama administration claimed Sunday, the self-imposed deadline for getting the website up and running.

In a report and speaking to reporters, officials with the Department of Health and Human Services said more than 400 individual repairs have helped the health site increase its capacity to 50,000 users at a time, while lowering response times to less than a second. That amounts to what the administration calls “dramatic progress” in repairing the site.


“HealthCare.gov on December 1 is night and day from where it was on October 1,” Jeff Zients, the management guru tasked with leading the website repair, told reporters on a conference call Sunday.

Charts included in the HHS document indicate the majority of the website fixes came over the past month, when a group of tech experts huddled to find ways of making the digital property usable for the bulk of Americans. President Obama, along with top deputies and staff, vowed the site would work for the "vast majority" of Americans by the end of November.

Julie Bataille, the communications director for the agency heading the website repairs, said the site was now allowing “in the zone of 80%” of users to successfully complete a health care enrollment.

The health agency said users now spend an average of 20 to 30 minutes on HealthCare.gov, and that usage trends show the site will be able to handle more than 800,000 visits a day.

“In effect, we’ve widened the system’s onramp. It now has four lanes, instead of one or two,” Zients said Sunday.

That’s a far cry from the site’s launch, when Americans looking to enroll in health insurance exchanges were unable to create accounts and log on. The technical problems, combined with groups of people having their insurance plans canceled, have caused a crisis for the White House and Obama, who has seen his approval ratings drop to new lows.

Officials cautioned Sunday that users could still face error messages and slow performance times, though they stressed the website was vastly improved from its launch.

“As with any website, the team will continue to address bugs and glitches,” Zients said.

soundoff (238 Responses)
  1. don in albuquerque

    @tom-with many of the posts and "facts" (if you want to call them that) that I have read in the last year, I feel certain you could tell us all about stone-cold liars.

    December 1, 2013 11:21 am at 11:21 am |
  2. Therod

    I want to know how much this additional 'fix' cost the U.S. Taxpayers and who is paying the freight for fixing it.

    December 1, 2013 11:22 am at 11:22 am |
  3. Mike B

    Just can't help but wonder how obama will handle it when 50-75 million people refuse to enroll. Especially when America knows he could be impeached as early as 2015. Gonna be fun!

    December 1, 2013 11:23 am at 11:23 am |
  4. jimmy

    The Republicans have backed themselves into a small corner with their wacko tea-party, and there's now where to go now.
    The Democrats are going to own the Republicans for the next several decades, until they wake up and realize that we have to take care of our poor and middle class.

    December 1, 2013 11:23 am at 11:23 am |
  5. Tampa Tim

    Most people are apt to believe the president than the lying excrement that comprises the GOP.

    December 1, 2013 11:23 am at 11:23 am |
  6. MakesYouThink

    When you say it is fixed, does that mean that we can remove those exemptions and gifts of not having to enroll from the unions and other Obama supporters?

    December 1, 2013 11:23 am at 11:23 am |
  7. Tommy

    @Nick "No program is perfect at rollout. Lets not loose sight of the objective of the ACA: to get coverage for the majority of the people. Some of you people just hate Obama for the sake of it. Get over it."

    So that was the objective to get coverage for the majority of the people? The majority of the people already have it. Another person who doesn't even understand what the ACA is all about. I think the people that hate Obama are the ones losing their coverage they already had. Face it , government is terrible at this game. The insurance companies will eat their lunch and we will all pay more

    December 1, 2013 11:24 am at 11:24 am |
  8. MakesYouThink

    When you say it is fixed, does that mean that companies will be hiring for 40 hour work weeks and no longer 20 hour work weeks so I can have a real income again?

    December 1, 2013 11:24 am at 11:24 am |
  9. Audrey

    Ruth, get you facts straight. No one gets into medicaid unless their earnings (income) are less then I'm sure you or I earn. I applaud the fact that if someone has no insurance and they can not afford medical insurance they will have some coverage. What kind of insurance do you have? Better yet, what kind of a human being are you. Please stop listening to FOX unnews station.

    December 1, 2013 11:26 am at 11:26 am |
  10. Audrey

    Rachael, go back to school and learn math.

    December 1, 2013 11:27 am at 11:27 am |
  11. MakesYouThink

    When you say the website is running smooth, does that mean we will no longer see waves of policy cancellations in the next year?

    December 1, 2013 11:28 am at 11:28 am |
  12. don in albuquerque

    @rachael-"Our Fantastic Medical Industry"? What comic book have you been reading? Bevis and Butthead? We finish 37th in the world in quality of health care, right behind Costa Rica. Oh we do finish first in the amount we pay out of pocket for this "Fantastic" position.

    December 1, 2013 11:29 am at 11:29 am |
  13. Blunt Talk

    Wait till Monday when normal business resumes. Then we can pass judgment.

    December 1, 2013 11:36 am at 11:36 am |
  14. Malory Archer

    mary
    It's not working smoothly. Report A Life Change does not work.

    +++++++++++++++++++++++++++++++

    What has changed in your life since your signed up for "Obamacare" two months ago?

    December 1, 2013 11:36 am at 11:36 am |
  15. Tom1940

    The "liar-in-chief" has made this statement before, and subsequently proved to be wrong. Let us see if his actions (or those of his Website), can match his rhetoric.

    December 1, 2013 11:36 am at 11:36 am |
  16. couyon

    Right now, I bet you that Republican hackers are at work to try and crash the website. The GOP is also working hard as usual to derail anything that the Obama administration is trying to do to improve the lives of many dis-advanaged americans. What is the GOP offering when it comes toHealthcare, immigration, job creation…..Nothing?

    December 1, 2013 11:38 am at 11:38 am |
  17. Troy

    I can see the Democrap trolls out telling everyone to buy this obamacare crap of law so they can get theirs free. No thank you in fact it is not worth going to the website either. Democraps need to get a life and or they should all just die.

    December 1, 2013 11:41 am at 11:41 am |
  18. Dave

    Republican party's strategy. "Elect us because the healthcare website used to not work right!"

    December 1, 2013 11:43 am at 11:43 am |
  19. Marvin

    beleaguered HealthCare.gov website works "smoothly for the vast majority of users,...That says it all...Another lie.
    Define vast majority of users

    December 1, 2013 11:43 am at 11:43 am |
  20. Ntrev

    Lol the white house claiming it met its own deadline.

    December 1, 2013 11:44 am at 11:44 am |
  21. srcactus

    Certainly good news for a change!
    If true; but we need to see not hear about the improvement only because we don't know if the spoken word by this administration is fact or fiction
    Next is the question of, is the fix "good enough"?
    Julie Bataille, the communications director for the agency heading the website repairs, said the site was now allowing “in the zone of 80%” of users to successfully complete a health care enrollment.

    Would you choose a heart surgeon with an 80% success rate? Should the government even be in the healthcare business or is government over site and laws a better role for government?

    December 1, 2013 11:45 am at 11:45 am |
  22. Rob

    Running smoothe?
    Yea because people are using the web sites where they can actually buy something meaningful. Like presents for Xmas.

    December 1, 2013 11:45 am at 11:45 am |
  23. Rob

    Audrey,
    You know those people who you are talking about could have gotten Medicaid prior in Obamacare, right?
    They just never put any effort into getting it.

    December 1, 2013 11:47 am at 11:47 am |
  24. bearclaw69

    For all the liberal Obama rear end kissers on here who are desperately trying to offend this disastrous health care bill, I have just one thing to say. As an independent (though largely conservative) American, we don't hate Obamacare's efforts to help people get coverage. What we despise is having to pay more of our own money to subsidize everyone else. People who receive those subsidies think that the money doesn't actually come from real people, but from the omnipotent "government". The government gets its money from the people, you idiots, and those who receive subsidies are getting that money from US. I'm sick of paying tax dollars for Medicaid, food stamps, housing subsidies, etc. Make these lazy bums work or they don't get anything other than a tent, bread and water.

    December 1, 2013 11:49 am at 11:49 am |
  25. jw

    The Only news source making this claim today Typical propaganda !

    December 1, 2013 11:49 am at 11:49 am |
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