Report: Thousands of HealthCare.gov enrollment records haven’t reached insurers, but inaccuracies declining
December 14th, 2013
01:36 PM ET
7 months ago

Report: Thousands of HealthCare.gov enrollment records haven’t reached insurers, but inaccuracies declining

Updated 12/14/2013 at 3:01 p.m. ET

(CNN) – The Obama administration said Saturday that the rate of inaccuracies in a key enrollment records from HealthCare.gov is declining, but a federal analysis shows about 15,000 consumer sign up forms were never sent to insurance companies due to technical problems with the website.

Following the botched rollout of HealthCare.gov, the online enrollment tool for Americans to sign up for health insurance, Obama administration officials vowed to get the site working for the vast majority of users.

But since the October 1 site launch and start of open enrollment, insurers have reported issues with application forms known as 834 forms sent from HealthCare.gov to the insurance companies.

Julie Batallie, spokeswoman for the Centers for Medicare and Medicaid Services, the agency that oversees the site, said that between the October launch date and December 5, fewer than 15,000 consumers experienced issues with 834s.

“Since the beginning of December, missing 834s as a percentage of total enrollments has been close to zero,” she said in a blog post on the Department of Health and Human service website.

A graph accompanying the blog post shows missing 834 forms at its highest rate between October 13-26 at just over 15%. That rate has fallen to 0.38% between November 24 and December 5.

Americans must select a policy by December 23 and start paying premiums by December 31 in order to start coverage by January 1. With the deadline looming, HHS officials are concerned cases will emerge involving people who thought they signed up for coverage but are not actually enrolled.

According to Batallie, most of the problems occurred between the launch date and the first few weeks of November and improvements can be attributed to fixes applied in the end of the month. Over 70 software fixes CMS addressed in recent weeks have related to issues with 834 forms.

Officials said earlier this month that more than 80% of the mistakes on applications were caused by one bug that has now been addressed.

Robert Zirkelbach, spokesman for America's Health Insurance Plan, the professional association that represents the health insurance industry, said the data files sent this week "have helped to provide a more complete picture of the size and scope of the technical problems that have existed with the 'back end' enrollment processes."

"Helping consumers through the enrollment process to get the coverage they need is health plans' top priority," Zirkelbach continued. "The more focused, integrated process CMS put in place over the past two weeks to address the problems with the '834s' has made a difference and the enrollment files are getting better. There is still more work to do to ensure consumers are enrolled and health plans will continue to work with federal and state officials to get these issues resolved as quickly as possible."

Health and Human Services Secretary Kathleen Sebelius announced an internal review of the website earlier this week ahead of an appearance before a House subcommittee.

The department also released the latest enrollment numbers showing nearly 365,000 people have signed up for Obamacare in its first two months - a far cry from the 7 million projected to ultimately enroll for 2014.

CNN’s Jim Acosta, Kevin Bohn and CNNMoney’s Tami Luhby contributed to this report.


Filed under: Health care • HHS • Obamacare
soundoff (34 Responses)
  1. Eagle0831

    For those libs who continue to use the auto insurance analogy you are comparing apples to oranges. You are only required to purchase liability insurance covering 3rd parties against your negligence, not to cover yourself for injury. Also the government does not force your to buy a car.

    December 15, 2013 04:22 pm at 4:22 pm |
  2. destroyerofeconomies

    this law will destroy the democrats.I love it

    December 15, 2013 04:24 pm at 4:24 pm |
  3. TeaParty4Life

    Incompetence at its finest. If anyone in this administration was a soldier in the military they all would have been , stripped of their rank, placed on punishment, and discharged for less than an Honorable at best. What an embarrassment they all truly are!!!!

    December 15, 2013 04:25 pm at 4:25 pm |
  4. Brent

    This law will be one for the history books...as one of the worst encroachments on the American public and their Constitution in modern U.S. history. This law demonstrates both the arrogance and naive nature of most Obama voters.

    December 15, 2013 05:48 pm at 5:48 pm |
  5. Dan

    Fewer errors are cause to celebrate ? January 2014 should be interesting indeed

    December 15, 2013 06:08 pm at 6:08 pm |
  6. Chris .al

    win dems realize ? that the a.c.a.. is going 2 give them the rooty toot toot in its current form.. 99 percent of them dems, willl jump the fence an they want like the rooty toot toot ! we just hope the ones that get caught on that bobwire can afford to drive to the nearest e.r... i think they wood should support that new keyston pipeline then ? maybe ? you think? we can only hope 2 afford gas ..ha the kind that comes from the ground ...

    December 15, 2013 07:17 pm at 7:17 pm |
  7. Chris .al

    seems to me it would be cheaper to get gas from keystone than get gas and go to your dr. if you can keep him!

    December 15, 2013 07:31 pm at 7:31 pm |
  8. FidyCents

    The next pending disaster for Obama and the Democrats. Angry consumers!

    This is why you never give power to progressives who can write stupid laws.

    December 15, 2013 08:05 pm at 8:05 pm |
  9. simplyput

    The New Deal was not a redistribution of wealth. No one minds helping out fellow americans, but everyone is broke. There are no jobs to speak of unless you want to work for $10 an hour, and I have no desire to pay for something I don't need. I was covered for three years under the ACA; now I don't fit into the subsidy level or the medicaid level. When I got my cancelation letter, it was from the PCIP insurance plan run by the ACA. No grandfathering, no new policy, no hope and change, just desperation and a chronic illness that this law was supposed to help.

    December 15, 2013 09:59 pm at 9:59 pm |
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