CMS call: Latest HealthCare.gov glitch resolved, Obama administration says
December 16th, 2013
06:06 PM ET
1 year ago

CMS call: Latest HealthCare.gov glitch resolved, Obama administration says

(CNN) – The Obama administration said on Monday it had resolved the latest technical glitch with the HealthCare.gov website, one that hit over the weekend and prevented people from enrolling properly in new policies under Obamacare.

Everyone who has selected a plan from a private insurer through the Obamacare marketplace now should be in direct contact with an insurer to resolve billing and payment, according to the agency responsible for overseeing the website.

"Everyone who selected a health plan as part of their online application and enrollment process on HealthCare.gov have now heard from HealthCare.gov – from the health insurance marketplace – about the next steps that they would need to take for coverage," said Julie Bataille, a spokeswoman for the Centers for Medicare and Medicaid Services.

Officials revealed over the weekend that enrollment documents for some 15,000 applicants were not generated properly due to a technical problem.

HealthCare.gov received over 500,000 visitors over the weekend as officials said they continued to improve the site following its disastrous October launch.

Consumers interested in purchasing insurance with coverage beginning January 1 have until December 23 to select a plan and then until December 31 to make a first payment.

In anticipation of increased enrollment in the run-up to this deadline, CMS is taking precautions.

"We have actively made sure that we have bolstered staffing plans, training resources and outreach information across the country as we think about the 23rd and also as we thing about people needing information to transition to coverage," Bataille said.

The agency is also in regular contact with navigators, in-person assisters and insurance companies to ensure all participants in the enrollment process have the most up-to-date information about the federal marketplace, Bataille said.

Two other problems that have plagued the federal marketplace since its launch have also partially been resolved, Bataille said.

Private insurance companies and online exchanges are now directly enrolling consumers in marketplace insurance plans even if they might be eligible to receive premium subsidies.

While officials announced a fix for this direct enrollment problem weeks ago, Bataille now cited at least two companies who are now participating – GoHealth.com and the health plan Florida Blue.

Also enrollment information for Medicaid and the Children's Health Insurance Program is now being directly transferred to some states, a problem that has slowed enrollment in the federal programs.

Bataille declined to provide additional demographic information about federal marketplace enrollees to date, although she acknowledged the importance of a diverse insurance pool.


Filed under: Healthcare • HHS • Obamacare
soundoff (8 Responses)
  1. Gurgyl

    CNN, could you please get over with this same old news, believe it or not, ACA is a Law. Period, if by golly glitch is there, IT WILL BE FIXED, don't nag it to give room for GOP cult to further talk of it. It is a Law. Period.

    December 16, 2013 06:10 pm at 6:10 pm |
  2. Tim

    Great! Only 1 million left to go!

    December 16, 2013 06:12 pm at 6:12 pm |
  3. Harry Richards

    But everything was supposed to be working smoothly be Dec 1st.

    Alas... another ObamaLie

    December 16, 2013 06:32 pm at 6:32 pm |
  4. HenryMiller

    Thereby accelerating the destruction of the American health care system and the medical bankruptcy of a lot of Americans.

    December 16, 2013 07:27 pm at 7:27 pm |
  5. nona

    called local state #. was on hold for nearly full hour before speaking to person. when finally got through they were lucid & helpful. now i wait for mail from them but don't know what its gonna say.

    December 17, 2013 01:59 am at 1:59 am |
  6. A True Conservative

    Nope.....nothing to see here....everything is under control.....

    December 17, 2013 07:01 am at 7:01 am |
  7. croaton999

    Only 7 million more to go eh?

    December 17, 2013 07:14 am at 7:14 am |
  8. Tampa Tim

    Right wingnuts get to keep their worthless red state junk policies, the ACA web site is getting fixed, insurance companies will spend $500 million in 2014 to compete for insurees, and in FL, we will elect a new governor in 2014, one who actually cares about Floridians. Sounds like everyone wins.

    December 17, 2013 07:48 am at 7:48 am |