Senator wants refunds for delayed Christmas shipments
December 27th, 2013
09:40 AM ET
7 months ago

Senator wants refunds for delayed Christmas shipments

(CNN) – A U.S. senator from Connecticut is calling on major shipping companies to refund customers whose packages didn't arrive in time for Christmas as promised.

"I am disappointed to learn that so many consumers in Connecticut and across the country made purchases this holiday season expecting their gifts to arrive in time for Christmas, but instead were left empty-handed," Democratic Sen. Richard Blumenthal said in a statement.

Some UPS customers reported missed arrival dates, and FedEx was late with some deliveries as well, but those were "isolated incidents," the company said in a statement Thursday.

UPS said Friday that customers with air or international shipments are entitled to refunds, per UPS's service guarantee.

But that guarantee was suspended for shipments via ground transportation beginning December 10 as part of an industry standard, according to the company.

Blumenthal acknowledged that workers for UPS, as well as FedEx and the U.S. Postal Service, work "grueling, long hours" during the holiday season.

"It is incumbent upon these companies, however, that when a customer is quoted a delivery date ahead of Christmas, gifts arrive on time," he continued. "In a very real sense, Christmas is on the line. I call on UPS to do the right thing and provide refunds to people whose Christmases were a little less cheery as a result of their late deliveries."

Both UPS and FedEx noted they were handling hundreds of millions of shipments in a compressed holiday shopping time frame, because Thanksgiving was later than usual this year.

A spokeswoman for UPS also said the company was dealing with a backlog from previous severe weather in the Dallas area.

– CNN's Ashley Killough, Kevin Bohn, Josh Levs, Ashley Corum and Nick Valencia contributed to this report.


Filed under: Richard Blumenthal
soundoff (38 Responses)
  1. Sniffit

    "Anyhoo, sounds like someone's gift to his wife arrived a little late...
    ----
    Who? Me? I ordered "mama" a new pair of shoes and didn't get them until last night."
    ===

    haha...no no...I was guessing at what's got Blumy's bloomers in a bunch.

    December 27, 2013 11:16 am at 11:16 am |
  2. tom l

    "He's protecting the general public from fraud."

    You mean kinda like if someone says that if they like something they can keep it? Or if they liked their doctor they could keep him/her? Seems like you're very selective with "fraud".

    And, since when has UPS or FedEx ever been accused of fraud?

    And, yes, I have a problem with govt getting involved in Duck Dynasty. Private matter between private company and employee.

    December 27, 2013 11:18 am at 11:18 am |
  3. Tampa Tim

    For most people, with the exception of tom l, government actually does some things that help us.

    December 27, 2013 11:23 am at 11:23 am |
  4. Moderate Sean

    Focus on the challenges and issues that are going to truly benefit the lives of American now and into the future versus getting yourself into the news on a topic that is outside of your lane!! And I usually support Democrats, but this is just ridiculous....

    December 27, 2013 11:25 am at 11:25 am |
  5. Milk Toast

    I hope by refunded he's only talking about the shipping costs. :/ I ordered something Friday with a guaranteed delivery of 12/2/413. I got it on: 12/24/13. Then again, Colorado is also not experiencing extreme weather at the moment either. I have used UPS and FedEx several times, and have never had an issue. I've never had an issue with anything delivered through USPS either. People love overreacting to just about anything though.

    December 27, 2013 11:28 am at 11:28 am |
  6. OK

    And the liberals on here wonder why conservatives say they always look to govt to get involved in anything.
    ----

    Right. All the while the conservatives are busily trying to legislate who can marry, what medical procedures a woman can or cannot have, and what a cable company must air on their network.

    December 27, 2013 11:29 am at 11:29 am |
  7. Malory Archer

    Moderate Sean

    Focus on the challenges and issues that are going to truly benefit the lives of American now and into the future versus getting yourself into the news on a topic that is outside of your lane!! And I usually support Democrats, but this is just ridiculous....

    +++++++++++++++++++++++++++++++++++++++++++++++++

    A politician holding a corporation's feet to the fire is ridiculous? IMO it's well past time and more of them should follow Senator Blumenthal's lead – and on a lot more issues than the late delivery of a package!

    December 27, 2013 11:31 am at 11:31 am |
  8. steve

    All of the shipping companies and USPS do a great job with deliverables. If this moronic idea of punishing them for late deliveries goes forward, I hope they all sue the stores and websites. There are shipping guidelines that work most of the year and notices in those guidelines about expected delays, but the vendors do not update their websites (costs involved) to inform people that they really did shop too late to get it on time. Consumers are the first line of fault. Vendors the 2nd, and Senators the 3rd.

    December 27, 2013 11:34 am at 11:34 am |
  9. Malory Archer

    steve

    All of the shipping companies and USPS do a great job with deliverables. If this moronic idea of punishing them for late deliveries goes forward, I hope they all sue the stores and websites. There are shipping guidelines that work most of the year and notices in those guidelines about expected delays, but the vendors do not update their websites (costs involved) to inform people that they really did shop too late to get it on time. Consumers are the first line of fault. Vendors the 2nd, and Senators the 3rd.

    ++++++++++++++++++++++++++++++++++++++++++++++++++++

    Yeah, except when you are advised after you place your order that your package will arrive on a certain date and it doesn't, that's certainly not your fault. It may be the store from whom you ordered your merchandise, or it may be the delivery company. And nobody's being "punished" when they fail to honor their guarantee; they're being forced to pay for they mistake – as it should be! However, this isn't just about a company failing to deliver on time – it's well past time for Conglomo, Inc. to stop walking all over their customers AND employees, and if it takes an elected official to ensure they do, then so be it!

    December 27, 2013 11:43 am at 11:43 am |
  10. Thomas

    Welcome to the new world , I want what I want and I want it NOW !

    Infrastructure problems and growing pains. And you can complain all you want , but mother nature never say's she's sorry about the weather.

    Let this be a lesson to all that think big business is much more efficient then government .

    December 27, 2013 11:51 am at 11:51 am |
  11. ED1

    Tell them they might want to order a few more days in advance and have you ever thought about checking the weather might want to try to collect from GOD instead just can't fix stupid.

    December 27, 2013 12:06 pm at 12:06 pm |
  12. tom l

    @Rudy

    This is my post and your reply:

    "I'm not sure what your point is but that's really nothing new. I think what you're saying is that she is a smart woman because no criminal will steal from her because they know she has a weapon and can protect herself. You have just made the "gun free zone" argument, and why conservatives, find those laws to be so silly because now, according to you, "
    She just put out a full page advertisement on the world wide web, "Look, I have guns in my house." So think what you just said only the opposite and now you will understand why "gun free zones" are a joke and really become the most dangerous place you can be."
    -----------–
    I guess that explains why gun license holders in the NYC area were so upset about having their names and addresses published. They claimed that their homes were being burglarized and that the guns were being stolen. They feared burglars, despite owning guns "for protection." They realized that there is a difference between burglars and home invaders.

    ========

    "You fail to notice that I posted that people CLAIMED their homes were burglarized." – Your response was directed towards my post. You said that people claimed (not upper case, but just part of your comment where you are clearly in support of their "claim"). You were clearly making a point that when people's names are published as gun owners that they are more likely to be burglarized when that has not been proven at all. In fact, there was nothing to that claim whatsoever and was invalidated

    "You fail to notice that I posted that documented burglaries had no discernible connection". – I'm sorry but that doesn't say that anywhere in your post. Just own up to it!

    " You fail to notice that I posted that many claims seemed false and unsubstantiated." – Again, your post doesn't say that anywhere. In fact, you make it pretty clear from your post that it appears that there were several burglaries and there probably was a connection.

    December 27, 2013 12:24 pm at 12:24 pm |
  13. IA

    @ Tampa Tim... Very little that REALLY help us. Most of their so called help is disguised as that and only helps politicians get re-elected. After awhile the mess they have created surfaces and a new problem to untangle is in front of us. (ie. thanks to the democrats, we now have Obamacare to " fix ". Oh by the way, you are now blogging to the "hand"

    December 27, 2013 12:25 pm at 12:25 pm |
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