Poll: Uninsured unhappy with Obamacare website
January 2nd, 2014
04:30 PM ET
4 months ago

Poll: Uninsured unhappy with Obamacare website

Washington (CNN) - A majority of uninsured Americans who visited an Affordable Care Act exchange website in December say they had a negative experience, according to Gallup polling data released Thursday.

Fifty-nine percent of uninsured Americans who visited one of the websites last month said their experience was negative, compared to only 39% who said they had a positive experience.

The figures are based entirely on interviews conducted after the administration's self-imposed November 30 deadline to fix the major problems that hindered the website immediately after its botched rollout.

"The fact that most uninsured Americans who have visited the exchanges report a negative experience is problematic, particularly given the Obama administration's efforts to improve the federal sites," Gallup's Jeffrey Jones wrote.

"If uninsured Americans continue to have bad experiences with the exchanges, it could hinder the Obama administration's goal to insure as many Americans as possible."

The administration recently announced that roughly 2 million Americans have signed up for insurance using a federal or state exchange website. Most of those enrollments occurred in December, as the deadline neared for coverage starting January 1.

Gallup's figures represent a slight improvement from October and November, when only 33% of uninsured Americans visiting one of the websites said they had a positive experience. At that time, 63% rated their experience negatively.

Gallup's December results are based on telephone interviews with 454 uninsured adults who visited a health insurance exchange website. The sampling error is plus or minus six percentage points.

- CNN's Alan Silverleib contributed to this report


Filed under: Obamacare • Polls
soundoff (86 Responses)
  1. Tampa Tim

    I am not sure Gallup is capable of finding any uninsured people, let alone 454 they claim to make up their poll.

    January 2, 2014 04:32 pm at 4:32 pm |
  2. Woman In California

    @ rudy, think and dutch:

    Each of you are one of the reasons so many who support the president have dropped off this website. Maybe when you finally realize its not intelligent or common sense to attack people who vote for the same party you do, you'll come to your senses. Until then, enjoy the new 2016 republican president, the continued obstructionist republican congress and the new republican controlled senate. All the best to each of you bullies and your small "little gang" and please, don't bother to respond in your usual nasty manner because I am through reading ANYTHING you post.

    January 2, 2014 04:40 pm at 4:40 pm |
  3. Tampa Tim

    I wonder what makes an experience negative for an uninsured; is it cost, is it the product some states offer, not being able to get you card immediately?

    January 2, 2014 04:40 pm at 4:40 pm |
  4. O'drama ya Mama

    Can they share what they mean by bad experience? Lag time? Trouble navigating the website? That will determine how significant this polling actually is.

    January 2, 2014 04:42 pm at 4:42 pm |
  5. PaulCat

    I used my Obamacare today and was very, very pleased.
    If you need insurance and don't have it, you are missing out!

    January 2, 2014 04:48 pm at 4:48 pm |
  6. Dutch/Bad Newz, VA -aka- Take Back The House -aka- No Redemption Votes

    Blah Blah Blah. People are signing up. That's what matters. Little technical glitches isn't going to stop someone who needs health insurance from getting it.

    January 2, 2014 04:50 pm at 4:50 pm |
  7. Thomas

    Oh my , are telling me Affordable Healthcare might work out ?

    Ohhhh , don't tell Donna or Rick M or just saying .

    Keep spending millions on propaganda for Obamacare to fail GOP , you look real real positive !

    January 2, 2014 04:55 pm at 4:55 pm |
  8. Dutch/Bad Newz, VA -aka- Take Back The House -aka- No Redemption Votes

    Woman In California
    @ rudy, think and dutch:

    Each of you are one of the reasons so many who support the president have dropped off this website. Maybe when you finally realize its not intelligent or common sense to attack people who vote for the same party you do, you'll come to your senses. Until then, enjoy the new 2016 republican president, the continued obstructionist republican congress and the new republican controlled senate. All the best to each of you bullies and your small "little gang" and please, don't bother to respond in your usual nasty manner because I am through reading ANYTHING you post.
    --------------------------------------–
    That's a scary thought. A republican president and Congress. Please no! Your party has done enough damage to this country already. Let me see. A republican president along with a republican Congress will more than likely get us into another unfunded war and cripple this nation forever.

    January 2, 2014 04:58 pm at 4:58 pm |
  9. Tampa Tim

    Rudy, think, and Dutch – it appears your facts do not conform to the super sensitive and fact free mentally challenged, who I call Doocybots. Keep up the great work!

    January 2, 2014 04:59 pm at 4:59 pm |
  10. Smitty

    All you believers of Obamacare, why don't you take your own monies and invest in it seeing how you all think its so great. No takers, go figure. So none of Obama followers are willing to put their money were their mouths are, again go figure.

    January 2, 2014 04:59 pm at 4:59 pm |
  11. Ol' Yeller

    There they go again... dang librul media only putting out good and positive stories about the President and his policies.

    January 2, 2014 05:05 pm at 5:05 pm |
  12. Gurgyl

    All laugh....they are not insured, why unhappy? GOP garbage...

    January 2, 2014 05:16 pm at 5:16 pm |
  13. Smitty

    So if anyone disagrees with Timmy their mentally challenged??? Typical, all talk no substance, invest your money in Obammacare dude if you think its so great. Oh that's right mommy doesn't give you enough allowance !!! LOL

    January 2, 2014 05:20 pm at 5:20 pm |
  14. Tampa Tim

    smitty – try to catch up, will you?

    January 2, 2014 05:27 pm at 5:27 pm |
  15. Sarah/Dumfries,VA

    Oh ! miserable people stop your lies & hatred & ignorance,Shame on you to deny people healthcare whiles you & your idiot family has one so stop your nonsense

    January 2, 2014 05:32 pm at 5:32 pm |
  16. Abbey

    Good. Now the blame can come full circle on the Democrats and the progressive crazybillies who did this.

    January 2, 2014 05:41 pm at 5:41 pm |
  17. Shelia

    Health care should be treated exactly like public school ...Have private and public care..

    January 2, 2014 05:43 pm at 5:43 pm |
  18. Fair is Fair

    Woman In California

    @ rudy, think and dutch:

    Each of you are one of the reasons so many who support the president have dropped off this website. Maybe when you finally realize its not intelligent or common sense to attack people who vote for the same party you do, you'll come to your senses. Until then, enjoy the new 2016 republican president, the continued obstructionist republican congress and the new republican controlled senate. All the best to each of you bullies and your small "little gang" and please, don't bother to respond in your usual nasty manner because I am through reading ANYTHING you post.
    ------–
    I don't think they understand what you're getting at... no surprises there.

    Hey nimrods – SHE'S ON YOUR TEAM.

    January 2, 2014 05:44 pm at 5:44 pm |
  19. Get used to IT tea potty! 3 more yrs to spew ur hate @Obama

    I guess that's why they are uninsured...they are just waiting on me to pick up their hospital bills when they visit the ER!!!

    Why do you pay your bills gop tea party folks?!!!

    January 2, 2014 05:45 pm at 5:45 pm |
  20. Ol' Yeller

    "Woman In California

    @ rudy, think and dutch:

    Each of you are one of the reasons so many who support the president have dropped off this website. Maybe when you finally realize its not intelligent or common sense to attack people who vote for the same party you do, you'll come to your senses. Until then, enjoy the new 2016 republican president, the continued obstructionist republican congress and the new republican controlled senate. All the best to each of you bullies and your small "little gang" and please, don't bother to respond in your usual nasty manner because I am through reading ANYTHING you post."

    I don't know what happened here, but I'm pretty sure it doesn't matter much what you, I, they, or anyone else posts on here... it will not have that dramatic of an affect on our Country (Gawd, I hope not).
    Actually I have high hopes for the next few election cycles. Though the republicants have managed to bring the President's poll numbers down a little with their 24/7 attacks and negativity.... it has had way more of a negative affect on their own party and polls. Their continued attacks on the ACA are not going to be very effective as it continues to improve the lives of millions.
    Plus, just look at them... they're mean and petty.

    January 2, 2014 05:58 pm at 5:58 pm |
  21. Rick McDaniel

    They got lots of promises..........which have gone unfulfilled.

    January 2, 2014 06:15 pm at 6:15 pm |
  22. Lynda/Minnesota

    @ Woman in California: "Maybe when you finally realize its not intelligent or common sense to attack people who vote for the same party you do, you'll come to your senses. Until then, enjoy the new 2016 republican president, the continued obstructionist republican congress and the new republican controlled senate."

    Hoping against hope this won't happen, but you are correct: it is neither intelligent nor common sense.

    Unfortunately, the narrative on this particular website has gone down the drain fast. I really don't think the constant copy, paste, reply. Copy, paste, reply-reply. Copy, paste, reply-reply-reply comments are of interest to anyone. This childishness has nothing to do with politics and everything to do with individual grumblers grumbling against one another regardless of party affiliation.

    I'm not interested nor have I ever been interested in negative narratives, including those directed against our sitting President ... no matter who that President might be or what party is represented by whomever is the President of the United States of America.

    So, yes. I agree. Those who do support the President of the United States have dropped off this website. In record numbers.

    January 2, 2014 06:27 pm at 6:27 pm |
  23. Woman In California

    @ Fair

    I respect you and your support for what I was trying to say. Thank you but these bullies won't get it until they are all alone with no one but their little gang.

    Thanks and keep doing what you do.

    January 2, 2014 06:38 pm at 6:38 pm |
  24. rs

    The web site isn't the issue, the insurance and the resulting medical care is. I love cars, I hate car dealerships, get it?

    January 2, 2014 06:47 pm at 6:47 pm |
  25. monster Zero

    Oh wait, I know it was GOP hackers....no wait it was the Koch brothers, no wait I know, it was George Bush...no wait it got lost in the shuffle in all the meetings between Obama and Sebelius (1). How about it was an ill-conceived scam to push us all into a system that gives nearly every aspect of your life over to the control of a bunch of idiot bureaucrats? You all are in for a very rude awakening, America is awake, the costs are coming in and people now know what a piece of legislative crap, the largest tax in American history is...EPIC FAIL!

    January 2, 2014 07:34 pm at 7:34 pm |
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