Poll: Uninsured unhappy with Obamacare website
January 2nd, 2014
04:30 PM ET
8 months ago

Poll: Uninsured unhappy with Obamacare website

Washington (CNN) - A majority of uninsured Americans who visited an Affordable Care Act exchange website in December say they had a negative experience, according to Gallup polling data released Thursday.

Fifty-nine percent of uninsured Americans who visited one of the websites last month said their experience was negative, compared to only 39% who said they had a positive experience.

The figures are based entirely on interviews conducted after the administration's self-imposed November 30 deadline to fix the major problems that hindered the website immediately after its botched rollout.

"The fact that most uninsured Americans who have visited the exchanges report a negative experience is problematic, particularly given the Obama administration's efforts to improve the federal sites," Gallup's Jeffrey Jones wrote.

"If uninsured Americans continue to have bad experiences with the exchanges, it could hinder the Obama administration's goal to insure as many Americans as possible."

The administration recently announced that roughly 2 million Americans have signed up for insurance using a federal or state exchange website. Most of those enrollments occurred in December, as the deadline neared for coverage starting January 1.

Gallup's figures represent a slight improvement from October and November, when only 33% of uninsured Americans visiting one of the websites said they had a positive experience. At that time, 63% rated their experience negatively.

Gallup's December results are based on telephone interviews with 454 uninsured adults who visited a health insurance exchange website. The sampling error is plus or minus six percentage points.

- CNN's Alan Silverleib contributed to this report


Filed under: Obamacare • Polls
soundoff (86 Responses)
  1. Marcus (from...?)

    Woman in California – Everybody's entitled to have his or her opinion, but let me ask something, why would the (D)S have to stand up for a guy that, repeatedly, didn't stood for their causes and when he did it, in all the few times that he did so, it was because some (R) backed idea was saddled to the cause?
    Please note that this is not a criticism on compromise, if he had sided with the (D)s in like 70% of the times BEFORE an (R) 'clause' was added there wouldn't be any problem for me. 'Joe Lieberman? Oh yeah, SOMETIMES he sides with the Republicans but so what? MOST OF THE TIME he's what he claims to be, a Democrat...'
    But alas he didn't sided with those he claimed to have allegiance with not even half the time he sided with those who champion the opposite 'solutions' for the country's problems, which made him a fake.

    January 2, 2014 08:37 pm at 8:37 pm |
  2. rs

    Meanwhile, between the rules changes for young people to stay on their parents' coverage; no spending caps; no "pre-existing conditions" and 3 months of online, in-person and phone sign-ups, somewhere north of 9 million Americans have insurance for medical care they didn't have before. That sounds like acceptance and success to me.

    January 2, 2014 08:48 pm at 8:48 pm |
  3. rs

    Yes, great points, Righties- and your health program for Americans is what, again?

    January 2, 2014 08:50 pm at 8:50 pm |
  4. RonL

    CNN this poll is ABSOLUTELY USELESS! Why you asked? Because if you don't give specific reasons for the unhappiness it tells us close to nothing. For instance, What if half of those that are unhappy thought they would get a large subsidy to offset the cost and they didn't. Or maybe they thought they could get the best coverage for a much lower cost. So, you need to stop using polls that are so lacking in pertinent information.

    January 2, 2014 08:51 pm at 8:51 pm |
  5. Gunderson

    Wow,
    No kidding. Who woulda thunk it. Wonders never cease huh Dick Tracy? Now why would the smartest cookie on the planet screw this up beyond repair. And to think, he said he was the one we were waiting for. Guess he forgot to do the particulars. The latest Code Word out there is Income Equality. Good luck. People in Hell want Ice Water. What you think their chances are?

    January 2, 2014 09:06 pm at 9:06 pm |
  6. Me

    I'm going to have to call B/S on PaulCat. You used your obamacare today and loved it? I dare say even if you really did use your insurance for something like an MRI, you probably paid a minimum of $3,000 out of pocket. B/S... if you're using obamacare, I doubt you saved enough money to put gas in your grandmother's buick to drive to the hospital to even have the lucky opportunity to be handed a bill for your full deductible.

    I've been buying insurance for a while now and I've never had to pay $3,000 on January 2nd... Yeah... The new insurance system is so awesome, dawg...

    January 2, 2014 10:32 pm at 10:32 pm |
  7. Big truck joe

    Indeed, Obamacare has become quite the conundrum for Barry Sotero, the handsome young Indonesian actor who plays the president of the United States on TV.

    January 3, 2014 12:12 am at 12:12 am |
  8. California

    No one should be surprised at this. Only the delusional would be.

    January 3, 2014 01:17 am at 1:17 am |
  9. Harold Reed

    Why wasn't the website fully operational in the first place?

    January 3, 2014 05:44 am at 5:44 am |
  10. 82ndABNVET

    Republicans had nothing to do with the multi million (hundreds of millions of dollars) website. So, if they are having bad experiences, then they should blame the Democrats/government.

    When the government takes control of something, you know you are going to have problems......it doesnt matter which party is in charge.

    The simple fact is that more and more people each day are opening their eyes and seeing what a disaster this will be. The polls show an increase in the number of people asking for a delay or doing away with the law. More and more people are indicating they are frustrated with how this whole thing has been implemented. And people are frustrated at the website screwups.

    I will have to do just a tiny bit of research, but I would say there is an almost 5 to 1 ratio of people that have had their plans canceled to people that have "signed up" for Obamacare. So really, we are still in the red when it comes to having everyone or most of everyone covered.

    For those that are barely making it, it is much cheaper and easier to pay the what 95 dollar fine for not having insurance this year than to pay 200-400 dollars a month for coverage, only to then also have to pay 5000 or more out of pocket before the insurance actually kicks in. At least then, you go to the emergency room and when they go to bill you, you can set up payments to pay off whatever it is over months or years. Cheaper. Easier.

    Just look at how bad Medicaid, Medicare, Social Security, and Disability are. That will be your health care.

    January 3, 2014 07:10 am at 7:10 am |
  11. Dead bear

    I could say that I'm unhappy with the uninsured who've been driving up insurance rates by seeking medical treatment with no intentions of paying... The real dead beats in this country.

    January 3, 2014 08:05 am at 8:05 am |
  12. rs

    Gunderson
    Wow,
    No kidding. Who woulda thunk it. Wonders never cease huh Dick Tracy? Now why would the smartest cookie on the planet screw this up beyond repair. And to think, he said he was the one we were waiting for. Guess he forgot to do the particulars. The latest Code Word out there is Income Equality. Good luck. People in Hell want Ice Water. What you think their chances are?
    __________________
    Okay, Gundersfield, fun is fun, but your ramblings are now unintelligible. Add that to your misinformation and all you're doing is taking up space on the blog that could be filled with useful white background.

    January 3, 2014 08:35 am at 8:35 am |
  13. rs

    monster Zero
    Oh wait, I know it was GOP hackers....no wait it was the Koch brothers, no wait I know, it was George Bush...no wait it got lost in the shuffle in all the meetings between Obama and Sebelius (1). How about it was an ill-conceived scam to push us all into a system that gives nearly every aspect of your life over to the control of a bunch of idiot bureaucrats? You all are in for a very rude awakening, America is awake, the costs are coming in and people now know what a piece of legislative crap, the largest tax in American history is...EPIC FAIL!
    _____________
    Ummmm, mZ? You do realize that all the ACA does is put consumers in touch with health care insurance providers through this web-based medium (and by phone and in-person), right? There is no giant bureaucratic entity in charge of heath care- except the existing insurance companies and providers.
    Meanwhile, the GOP does undermine the law, it does put up fake web sites, it does encourage people to go uninsured (risking financial disaster in the event of a catastrophic illness or accident). Yes, the Koch Brothers have spent $2 billion against the ACA in ads and fake "think-tank" reports. The so-called "epic fail" you rave about is the GOP- working against the betterment of ordinary Americans to keep their rich patrons happy- and you're not bright enough to see that.
    Epic fail!

    January 3, 2014 08:43 am at 8:43 am |
  14. thinking outside the box

    rs
    The web site isn't the issue, the insurance and the resulting medical care is. I love cars, I hate car dealerships, get it?
    ___________________________________________________________________________________________

    Beautiful analogy, RS.

    January 3, 2014 08:48 am at 8:48 am |
  15. king

    i told you about these ungrateful people, i dont know why the dems keep sacrificing themselves to help these folks, when they will lessen and follow every crap, the likes of fox news have to say. why wont someone start a petition forcing fox news atleast to hire one democrat as host on their 24 hour right winged smear machine. if these guys are selling to the public, the public need to demand a host that show the other side of the coin, and not just accept this 24 hours of fearmungering from this news station. how can fox news call themselves viable if they refuse to hire one democrat and give them a half hour show. yes they have the occasional fall guy for the dems on their shows as guest, but they usually have 3 or 4 right wingers slamming that guest, including the right winged host. msnbc atleast have right winged Joe Scarbarow on morning joe for 3 whole hours every weekday morning. why cant fox news hire one lefty for a half an hour show, why are they so scared of. we need to start a petition forcing them to hire a dem host so people see the other side of the coin dam it.

    January 3, 2014 09:20 am at 9:20 am |
  16. just asking

    Lynda/Minnesota
    So, yes. I agree. Those who do support the President of the United States have dropped off this website. In record numbers.
    --

    this is probably very reflective of his loss in support nation wide as his poll numbers continue to plummet. an american president cannot lie to the american people for years about something as personal as their family's healthcare and not see negative consequences. the ends does not justify the means when it gets to this level. it is why a majority of americans believe obama is dishonest and untrustworthy. that will be almost impossible to reverse. how many people that have liedtoyou and screwed you have you turned around and placed your trust in again? i'd venture to guess none.

    January 3, 2014 09:20 am at 9:20 am |
  17. rs

    just asking
    Lynda/Minnesota
    So, yes. I agree. Those who do support the President of the United States have dropped off this website. In record numbers.
    -

    this is probably very reflective of his loss in support nation wide as his poll numbers continue to plummet. an american president cannot lie to the american people for years about something as personal as their family's healthcare and not see negative consequences. the ends does not justify the means when it gets to this level. it is why a majority of americans believe obama is dishonest and untrustworthy. that will be almost impossible to reverse. how many people that have liedtoyou and screwed you have you turned around and placed your trust in again? i'd venture to guess none.
    ___________
    A function of two things:
    The GOP's scorched earth policy in regards to the federal government and the President of the United States; and;
    Media outlets like CNN that now apparently have little interest in actually reporting things other than "gotcha" events or instant poll numbers.

    January 3, 2014 09:27 am at 9:27 am |
  18. just asking

    rs
    somewhere north of 9 million Americans have insurance for medical care they didn't have before.
    --

    and you accuse others of posting misinformation? do you have any legitimate sources for this number?

    btw, declaring that grown adults are suddenly children that can be kept on mommy and daddy's healthcare plan is rather pathetic and a sad statement on the state of the economy in this country. and doing this did not require a total government takeover of our healthcare system. it could have been a one page bill that everybody would have supported as all the cost is born by the parents and the company whose plan they would be covered under. it is a hidden corporate tax in reality.

    January 3, 2014 09:35 am at 9:35 am |
  19. foxghostwriter

    I see conservatives figure that having insurance with a high deductible is worse than not having any insurance......because the poor can't pay the deductible......

    If they can't pay the deductible.....it makes sense that they wouldn't be able to pay the entire bill either. At least this way, the hospital gets some money and we don't have to pay for it in higher costs to us.

    January 3, 2014 09:48 am at 9:48 am |
  20. rs

    just asking
    rs
    somewhere north of 9 million Americans have insurance for medical care they didn't have before.
    -

    and you accuse others of posting misinformation? do you have any legitimate sources for this number?

    btw, declaring that grown adults are suddenly children that can be kept on mommy and daddy's healthcare plan is rather pathetic and a sad statement on the state of the economy in this country. and doing this did not require a total government takeover of our healthcare system. it could have been a one page bill that everybody would have supported as all the cost is born by the parents and the company whose plan they would be covered under. it is a hidden corporate tax in reality.
    ________________
    It is called math. There is ample evidence that between 4.5 and 5 million people gained or re-gained health insurance by remaining on their parent's plan, or by not being subjected to the "pre-existing condition" trap. Now we see about 2 million enrolled in the ACA, with about a million via state Medicaid plans. That, and it was on the evening news last night.

    Meanwhile- owing the Right's complete lack of a plan to deal with getting people health care insurance- who care what you think of having adult "children" getting coverage under their parents? That is the point of this exercise- get more people insured so that more people have access to health care, and to reduce the number either left out, or driving up costs for us all because they cannot pay.
    The GOP naturally, has utterly failed to grasp with or deal with this problem. At least something positive is happening!

    January 3, 2014 09:50 am at 9:50 am |
  21. Namejon

    How do they except someone that makes only $16000 a year to pay over $300 a month and a $3000 deductible for health care. They say this is goverment run but how can it be when its all run by insurance companies. All their doing is letting the rich get richer and screwing the poor

    January 3, 2014 09:50 am at 9:50 am |
  22. Tommy G

    Why is this poll a surprise to anybody? It is not like they could rewrite the website in two months. The last two months were spent just getting the stinking thing to just stay up long enough to handle a rather low level of traffic. And now that they have managed to keep the website from crashing every 30 minutes, people are able to get on there and see what they got. And from this poll, it sounds like they are not impressed.

    There are any numbers of reasons that people would have a bad experience. It would be nice to see some detail behind those dissatisfaction numbers. I wonder how much of it is due to the cost of the policies with these high deductibles? That is not a web site issue. That is a Obamacare issue.

    But one thing is for sure, after three years and a billion dollars, this web site is as big a disaster as the law itself. We should not be surprised by that.

    January 3, 2014 09:53 am at 9:53 am |
  23. Lynda/Minnesota

    @ just asking

    His numbers are starting to improve which you and I both know would eventually happen. But hey. Whatever. It was not the point of my post.

    Just between me and you? I WANT a functioning government. Instead of trying to continually drag down the sitting President of the United States, try working on improving YOUR party for the betterment of ALL America. It was after all a party I did once support for over 40 years. Now? I can barely stand to look at Republican leadership ... such as it is.

    January 3, 2014 09:53 am at 9:53 am |
  24. foxghostwriter

    Just asking, there are quite a few things the ACA does. More than just keeping kids on their parents' plan.

    I would ask you to check the alternative....the republican plan is 75% of what Obamacare has.

    January 3, 2014 09:56 am at 9:56 am |
  25. rs

    foxghostwriter
    Just asking, there are quite a few things the ACA does. More than just keeping kids on their parents' plan.

    I would ask you to check the alternative....the republican plan is 75% of what Obamacare has.
    __________________
    The Republican "plan" is repeal. There is no Republican "plan". Meanwhile if there were such a plan, and if it contained 75% of the ACA, then being so similar, the GOP would want to maybe work to make the ACA better, rather than spend $billions to undermine it.

    January 3, 2014 10:01 am at 10:01 am |
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