Washington (CNN) - Sharon Ilstrup was looking forward to a very special date night with her husband, Blake - a chance to attend one of the Inaugural balls with the president and the first lady.
But a mistake by Ticketmaster - the online sales agent tasked with managing the ticketing process - led to the early release of all of tickets to the Inaugural balls and the Inaugural parade, derailing the plans for Ilstrup and thousands of other couples.