Polls: Early reviews for HealthCare.gov aren't pretty
October 22nd, 2013
11:59 AM ET
9 years ago

Polls: Early reviews for HealthCare.gov aren't pretty

Washington (CNN) - Only a minority of Americans are giving a thumbs up to the rollout of the Obamacare health care exchanges, according to a trio of new national polls.

Just 12% of people questioned in a CBS News poll released Tuesday say they think the process is going well, with nearly half saying it's not going well and nearly four in 10 saying they can't evaluate the signup process at HealthCare.gov.

The state level online exchanges, which opened for business on October 1, are intended to allow those without insurance to sign up for health care, and are a crucial part of the Affordable Care Act.

Less than three-in-10 surveyed in a Pew Research Center poll released on Monday say the online exchanges are working very well, with 46% saying they are not.

Besides the expected partisan divide, the poll also indicates a racial gap. Just 24% of white respondents,  but 51% of black respondents say the exchanges are working well.

And the survey points to generational and income divides.

"Young people and those with annual household incomes of less than $30,000 are divided in their evaluations of the exchanges, while the assessments of older and more affluent Americans are more negative," says a release from Pew Research.

An ABC News/Washington Post poll suggests that  major problems with the health care law's website may just be an appetizer.

Fifty-six percent of those questioned in the survey, which was released Monday, say the website failures are a sign of broader problems to come, with four in 10 saying they are an isolated incident.

More than eight in 10 Republicans see the website failures as part of a larger problem with the measure, while most Democrats describe it as an isolated incident.

President angry with rollout

The health care law, passed along party lines in 2010 when the Democrats controlled the Senate and the House, is considered President Barack Obama's signature domestic achievement.

And the President vented Monday about the website rollout.

"Nobody's madder than me about the website not working as well as it should, which means it's going to get fixed," Obama said during an appearance the White House Rose Garden.

But he didn't specify exactly what went wrong or who was to blame for the problems, which include long waits to log onto the federally administered website and maddeningly long wait times once online.

There's "no excuse for the problems," Obama added.

But he said tech industry experts were being brought in to help workers trying to fix the site.

The technical fiasco is fueling the GOP push to dismantle or defund Obamacare, and some Republicans are calling for the resignation of Health and Human Services Secretary Kathleen Sebelius.

In early September, barely half (51%) knew that exchanges were going to be available in their state; that has risen to nearly two-thirds (65%) today.

Website failures not affecting support for Obamacare

According to the ABC News/Washington Post poll, 46% of Americans support the law, edging up four points from last month. Forty-nine percent say they oppose the measure, down three points from September.

Forty-three percent of those questioned in the CBS News survey give Obamacare a thumbs up, a four point increase since September, with 51% saying they oppose the law, unchanged from last month.

The 42%-53% approval/disapproval rating for the measure in the Pew poll is basically unchanged from September.

A CNN/ORC International poll released Monday indicates that 41% say they favor the law, with 56% opposed to it. The 41% approval was up three points from last month, with the disapproval basically unchanged.

The CNN survey also indicates that 38% say they are against the law because they think it's too liberal, while 12% say it's not liberal enough. That means 53% either support Obamacare, or say it's not liberal enough.

The Pew survey suggests more Americans are becoming familiar with the exchanges. The percentage of people who know that the exchanges are available in their state rose from 51% early last month to nearly two thirds now.

Filed under: CNN poll • Health care • Polls • President Obama
soundoff (64 Responses)
  1. tom l

    "I don't understand why the right wing is so upset about the deficits and the debt limit. "

    Because they don't understand them (as illustrated by the phrase I quoted). As for their hypocrisy, well, IOKIYAR and Obama's a black Dem.

    Please please please don't take this as me defending Cheney but when he said that he was talking about a time when we weren't 17 trillion in debt. Sniffit, you always talk about taking things out of context and you're doing that right now to support your side. Different times call for different policies and at that time, and I totally disagree as it just led to bigger govt and more spending, deficits weren't as out of control as they are now. Plus, at that time there wasn't a faction of the populice that even understood deficits and how, when they grow demonstrably larger, this impacts the value of our money and our purchasing ability.

    As far as Bush's "stimulus" – that was money that is ours (taxes) that was given back to us in the form of a check and in the form of reduced taxes. To you, as a liberal, you see that as govt spending. To me, as a libertarian, I look at that as returning money that was already ours.

    And are you ever going to give the "black democrat" thing a rest? You prove day in and day out that you feel that it is racism that is behind being against Obama. It is so lame.

    October 22, 2013 02:56 pm at 2:56 pm |
  2. Marie MD

    @robert Reynolds, I am not sure if the Cuban anchor water boy is first generation as he has lied about his family and why, when and how they arrived in the US.
    As far as the Canadian terrorist. He is NOT first generation American. His daughters may be because they were born here and their mother might be American (haven't seen of heard enough of the woman who dared marry this cretin and had children with him).
    As far as deficit spending how do you feel about the $24BILLION your little big man wasted?

    October 22, 2013 03:13 pm at 3:13 pm |
  3. jen3gade

    i *had* insurance until the ACA gave my company an incentive to dump all of us. Now we have none, and we can't afford the ACA @ $379 a month. Anyone who is all about it either hasn't bought it or isn't affected by it.

    October 22, 2013 03:26 pm at 3:26 pm |
  4. Obamacare.DISASTER.Bend.Over.gov

    One size fits all healthcare. The government defines and decides for Americans to stupid to decide for themselves what they need in a healthcare plan. Single young guys? You pay for pregnancy coverage. Older Americans past child bearing age? You get to pay for maturnity coverage. People who never drink or take drugs, you all get to pay for addiction coverage.

    Young people, especially men, will be getting the shaft worse than anybody as much of their premiums go to pay for older people. And you young fools voted for your own reeming. I hope you enjoy it! You certainly deserve it!!

    October 22, 2013 03:26 pm at 3:26 pm |
  5. ED1

    The only people I see that think there is nothing wrong with Obamacare are the people who voted for it and didn't even take the time to readd the bill.

    We can't afford this crappy bill the way it is right now take the time to fix it.

    It seems everybody keeps blaming the House for their stand on the budget just an FYI the house was elected to stop the out of control spending from the liberal Democrats and before you say it how many wars have we been it that was funded that's right -0-.

    Just because you don't like the way Obama is running our Country into the ground doesn't make us a racist just tells the facts he is a no leader in charge all he can do is blame other people.

    October 22, 2013 03:28 pm at 3:28 pm |
  6. Rudy NYC

    tom l.

    Please please please don't take this as me defending Cheney but when he said that he was talking about a time when we weren't 17 trillion in debt.

    As far as Bush's "stimulus" – that was money that is ours (taxes) that was given back to us in the form of a check and in the form of reduced taxes. To you, as a liberal, you see that as govt spending. To me, as a libertarian, I look at that as returning money that was already ours.
    Actually, Cheney was responding to a question about how Bush's top budget person had predicted that the Bush Tax Cuts could create add as much as $10 trillion to the national debt by the end of decade. Turns out he was right.

    You should do your homework before you step into the ring. Obviously you don't know that the tax cuts went primarily to the poor, and pretty much amounted to giveaways so that Republicans could win votes in an election year. After all, that strategy worked in 2004. Besides, seeing how you are a neo-libertarian and all, then you should be upset that the poor were given "other people's money" for doing nothing but being poort. It was a "direct giveaway to the takers", and you applaud it?

    October 22, 2013 03:30 pm at 3:30 pm |
  7. ignatzz

    Why doesn't your poll breakdown include breakdowns for people who have actually used it and people who haven't?

    I think those who have used have a more accurate impression than those who just know what they hear about it from the media. I'd like to see how many of THEM approve of it.

    October 22, 2013 04:19 pm at 4:19 pm |
  8. ignatzz

    How come your breakdowns don't include numbers for those who have actually used it and those who haven't?

    I think someone who has actually used the site and tried to sign up has a more accurate impression than someone who only knows what he hears about it from the media. I'd like to know how many of THEM approve if it.

    October 22, 2013 04:23 pm at 4:23 pm |
  9. Irritated in Illinois

    I believe that we won't need to worry about ACA for long. I think it will kill itself when the fines are cheaper than the coverage. NPR stated, last week that in order for ACA to break even that it would need 4 billion with a "B" young people to sign up just to breakeven. So this is a tax that will be shouldered by working people. In Illinois deductibles are by experience 8k to 10k for a family of 4! In addtion, there is a local hospital that is laying off 45 worker stating that ACA is the cause.

    October 22, 2013 04:48 pm at 4:48 pm |
  10. ja

    the last two wars were uglier, we proceeded and are still there, bandages or bombs n bullets

    October 22, 2013 04:49 pm at 4:49 pm |
  11. dave

    Poll? What poll? No one seems to ever call me. I have tried to actually register online every day for since Oct 2. Not able to do it. When I look at just the non-subsidized pricing it is useless information. 33 different plans in my part of the state. Two bronze plans offered by BlueCross/BlueShield are within $0.20/mo of each other. Some Silver plans offered are less expensive than some bronze. The useless thing is there is NOWHERE that you can actually see or compare the design of each plan. You only get prices. What a piece of CRUD. Luckily as an agent, I can access each carrier's details on their own website, and compare. The general un-insurance informed individuals don't know how to do this. Obama said it would be easy to compare plans, with just a click or two. NO CHANCE of that happening.

    October 22, 2013 06:47 pm at 6:47 pm |
  12. dave

    @ Rudy NYC – Bush did NOT add $10T to our debt over his entire 8 years.

    October 22, 2013 06:49 pm at 6:49 pm |
  13. dave

    In eight years under Bush we added less that $4.4T in debt. So far in the first 4 years under Obama we have added over over $6T, and just agreed to add another $1T.

    October 22, 2013 06:56 pm at 6:56 pm |
  14. Mamaof472

    I got on today about noon to see what all the fuss about the problems on the website is about after listening to the pundits on CNN. I had no problems accessing the website, and I liked the fact that I could look at the packages to determine what would be the best buy. Not only that, I thought the website did a pretty good job at outlining the different packages and premiums and explaining in layman's terms about the lower premium/higher deductible (I personally understand all of that fine, but I'm glad to see the website trying to educate others that might not be familiar with it). I can't give a full review of the process as I didn't actually go through applying as my husband and I are already insured through his company; however, we are talking about perhaps switching because the rates on the co-ops were better than ours at the moment. Overall, I do support the ACA. We have been fortunate to have insurance through my husband's new job the last year. Before that, we had private insurance for self-employment that we had for thirteen years but we couldn't switch because of our son's pre-existing condition. Hopefully the bugs they are working on will be worked out soon.

    October 22, 2013 07:54 pm at 7:54 pm |
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