Poll: Uninsured unhappy with Obamacare website
January 2nd, 2014
04:30 PM ET
8 years ago

Poll: Uninsured unhappy with Obamacare website

Washington (CNN) – A majority of uninsured Americans who visited an Affordable Care Act exchange website in December say they had a negative experience, according to Gallup polling data released Thursday.

Fifty-nine percent of uninsured Americans who visited one of the websites last month said their experience was negative, compared to only 39% who said they had a positive experience.

The figures are based entirely on interviews conducted after the administration's self-imposed November 30 deadline to fix the major problems that hindered the website immediately after its botched rollout.

"The fact that most uninsured Americans who have visited the exchanges report a negative experience is problematic, particularly given the Obama administration's efforts to improve the federal sites," Gallup's Jeffrey Jones wrote.

"If uninsured Americans continue to have bad experiences with the exchanges, it could hinder the Obama administration's goal to insure as many Americans as possible."

The administration recently announced that roughly 2 million Americans have signed up for insurance using a federal or state exchange website. Most of those enrollments occurred in December, as the deadline neared for coverage starting January 1.

Gallup's figures represent a slight improvement from October and November, when only 33% of uninsured Americans visiting one of the websites said they had a positive experience. At that time, 63% rated their experience negatively.

Gallup's December results are based on telephone interviews with 454 uninsured adults who visited a health insurance exchange website. The sampling error is plus or minus six percentage points.

– CNN's Alan Silverleib contributed to this report

Filed under: Obamacare • Polls
soundoff (86 Responses)
  1. ST

    @Woman in California
    We who support the President are still there. We will support him up to the very end. If you do not see us appear on the thread, please know that we are engaged with other stuff which are also essential to the nation and no time to blog.

    January 3, 2014 12:37 pm at 12:37 pm |
  2. Rudy NYC

    foxghostwriter wrote:

    RS, on Paul Ryan's website, you'll find Patient's Care Act. In it, you find such familiar items as:

    Creates State Health Insurance Exchanges
    ensure that no individual would be turned down by a participating Exchange insurers based on age or health
    Creates a nonā€profit, independent board to risk adjust
    Providing an advanceable and refundable tax credit of $2,300 per individual or $5,700 per family
    Allowing preventative services to be covered by High Deductible Health Plans
    Creating a Healthcare Services Commission

    Now tell me this doesn't sound like Obamacare without the means to pay for it?
    You can find the same language on John Boehner's House representative web site, which is separate from his House Speaker web site. He has a blog dated July 27, 2009 buried in the "News" portion of his web site. It is the Republican counter-proposal for health care reforn, and it is arguabley identical to the ACA. There are two main differences, though. One, it calls for a massive, UNFUNDED expansion of Medicare. Two, it has no individual mandate.

    January 3, 2014 12:39 pm at 12:39 pm |
  3. GOP = Greed Over People

    If you make 16,000 a month you definitely qualify for a subsidy, AND it would be greater than 445/month in GA(as that is mine@ a higher income) so the 300/month insurance premium would be FULLY paid by the subsidy it purchased on the market place exchange.

    You would have at least a $145+ per month in the subsidy alone to apply to dental and vision coverage!


    January 3, 2014 12:46 pm at 12:46 pm |
  4. GOP = Greed Over People

    16000 a year – in the words of that articulate and wise GOP statesman Little Ricky Perry "oops".

    January 3, 2014 12:48 pm at 12:48 pm |
  5. Phoebe

    I have discovered what it is about liberals that is so wrong. They do not believe in self-esteem as a result of accomplishment. In their eyes, individuals do not accomplish anything on their own, so they cannot claim individual success. Once you accept that claim, then everything else makes sense, like their fanatical defense of welfare benefits, handing out money like Santa Claus, like this debacle of a socialist run health-care program, like extending unemployment benefits – Until it affects the elite libs, nothing is going to change...they'll be like James Taggart at the end of "Atlas Shrugged," crying "But, I didn't mean THIS!"

    January 3, 2014 12:59 pm at 12:59 pm |
  6. Name. MADMOTHER

    How about let the to young for insurance sign off if I don't have the cash on hand to pay for health care I don't get it!! Then they can go home in play their $1000.00 play station in DIE!!!!!

    January 3, 2014 01:03 pm at 1:03 pm |
  7. foxghostwriter

    Rudy.....you gotta be joshing me....I thought that was the new plan. That's the old plan from 2009? Holy crap.....and here I thought they were making progress.

    I am well aware that it is strikingly close to Obamacare, minus the means to pay for it. I just thought it was a new plan and not the old one that republicans ran away from.

    And for the record, I don't believe in NOT calling folks names when they deserve it. I don't have to agree with everyone, but if someone is being a nutjob bagger or a whacked out liberal, they get what they deserve.

    Though I do see that CNN did lose a lot of civility when Fox closed down most of their comment boards. I saw some of them relocate here.

    January 3, 2014 01:18 pm at 1:18 pm |
  8. Malory Archer


    Ah this is true to forum, not one of you would invest in Oblundercare,


    Not sure what "Oblundercare" is, but as far as the ACA goes, "invest" in what? Private insurance companies? Theres nothing to "invest" in regarding the ACA – it's just a clearing house for consumers to search PRIVATE insurance companies in order to find healthcare coverage.

    January 3, 2014 01:30 pm at 1:30 pm |
  9. Lolo

    Only the GOP/TP uninsured. They are paying these people off to go on faux news to lie and then the next thing you know they are called on the carpet for it. Like I said before, the southern states are blocking their state residents from getting it and then they blame President Obama for it. Too funny!!!!!!!!!!!!!!!!!!!! As for trying to get the GOP/TP Klan to do their own research, you can forget about it. As long as the blaack man is in the white house, they will never like anything he does or proposes.When you go against your own bill there is a problem and the GOP/TP has a big problem.

    January 3, 2014 01:36 pm at 1:36 pm |
  10. Rudy NYC

    foxghostwriter wrote:

    Rudy.....you gotta be joshing me....I thought that was the new plan. That's the old plan from 2009? Holy crap.....and here I thought they were making progress.
    Yeah, it's pretty much the same plan that they tried to introduce 4 1/2 years ago. If they changed it significantly, then they would leave themselves open to calling themselves flip-floppers. No flip floppin', and no half steppin'. Except, of course, when a liberal POTUS adopts one of their ideas, then it's okay for the entire collective to re-aim the hive mind in a new direction.

    January 3, 2014 03:02 pm at 3:02 pm |
  11. Sharon

    First of all, I want to say I have no vested interest in whether ObamaCare succeeds or fails. I am now retired, and have 100% retirement health care coverage for rest of my life. My benefits are frozen, and will not increase. But I have researched the ACA extensively, since I am a college educated medical professional with over 35 years of experience. Medicine is always something I love to research. I saw there are many positive within the law, but also a few statues I am not pleased with.

    The sector groups of people CNN report is writing about involves a very small part of US population that were uninsured or are attempting to obtain insurance themselves, or are replacing/updating coverage plans, etc. all through self purchased privately bought insurance market. Most people in US are covered medically through their work policies.. Group policies have always had many more advantages and bargaining power and protections than this small part of the insurance market. Sadly insurance companies don't always play fair with consumers in the market sector. .

    This self purchased medical health insurance is definitely a less regulated wild wild west type of the insurance market. Always has been, and always will be to certain extent. Protections are much less than group plans. Also many complaints have always existed in this market, and that will always persist too. Policies usually are/were cancelled/updated/etc every year, and always have been and usually be be in future as well. But the people in this market should actually be quite happy because they will now have much better policy plans than they had before. Etc. Etc.

    Medical care is very expensive. At least these people will not have to face a bill of $1,500,000 like I did for my husbands medical care in 2000. In today's dollars that bill would come to at least $3,000,000. And these people would not have to face threat of filing for bankruptcy protection, due medical bills. No person, no matter what age they are, has a magic genie to predict when/if they may require extensive costly medical care.

    As far as this poll taken regarding the online sign up site experience being low, am not surprised at all. Since I worked for a computerized large health care delivery organization, problems/complaints will always exist for many reasons , many of which have nothing to do with ACA or the health care provider I worked for.

    Since the government computer system was too old and didn't have the updated high tech capacity to initially handle huge consumer online usage, of course site crashed. That was fixed after one month, and appears to now be working at satisfactory level. We had very similar problems when my health care provider went computerized. And all does get lots better, to point one really loves the system. But still upgrades, reprogramming, etc will/must continue on. And site and all involved will just continue getting better. That is just part of the usual high tech/business management improvement process.

    Also change is always difficult for us humans. And consumer computer knowledge/proficiency/literacy varies widely and can create problems/complaints re: use of computer. But consumers did have many other options for signing up. Researching/choosing best policy, getting educated about policy benefit coverage details, signing up, paying, making sure one is actually covered, etc. can become overwhelming for many people. But unfortunately when purchasing yourself, all of the above are just part of getting good medical health are coverage. We are all adults, and as adults we must assume responsibility to take the time and make sure. If we don't then sadly we may lose, because we made a choice not to. And those who procrastinated & waited until very last minute to sign up, they will very definitely be scrambling to make sure they confirm coverage with insurance company. and make sure their check are received for coverage on January 1st, and etc..

    I really hope everyone will have some patience. This does involve our medical health care. Go read the law on the HHS online site. There are lots of positive benefits for everyone. What I find disheartening is majority of people have not researched or become familiar with the statues within law, yet many still complain at same time. As a word of caution – don't always believe all you read on news sites left or right, or on TV news channels. Lots of incorrect info being pushed to public.

    Just remember ACA is not a government run health care program like MediCare of VA health care system. Private industry Insurance companies will still be providing insurance to people, same as before. And the law is designed to help over the years to control costs, but cannot control all cost increases.

    Also want to mention that 98-99%e of premium cost increases seen for 2014 are due to other contributing factors. Only about 1-2% of the increase is caused by ACA. This comes from a study by a well quoted respected non-biased independent health care policy research foundation.

    Big federal government programs have notoriously always experienced major problems when implemented. There are always bumps at first. Think positive. Over time, as seen with other initially poorly implemented programs – you may just begin to like it, and ACA may become very popular. All will take a few years to be able to evaluate the success or failure of ObamaCare, Good luck to all of you.

    January 3, 2014 03:08 pm at 3:08 pm |
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