Poll: Uninsured unhappy with Obamacare website
January 2nd, 2014
04:30 PM ET
7 years ago

Poll: Uninsured unhappy with Obamacare website

Washington (CNN) – A majority of uninsured Americans who visited an Affordable Care Act exchange website in December say they had a negative experience, according to Gallup polling data released Thursday.

Fifty-nine percent of uninsured Americans who visited one of the websites last month said their experience was negative, compared to only 39% who said they had a positive experience.

The figures are based entirely on interviews conducted after the administration's self-imposed November 30 deadline to fix the major problems that hindered the website immediately after its botched rollout.

"The fact that most uninsured Americans who have visited the exchanges report a negative experience is problematic, particularly given the Obama administration's efforts to improve the federal sites," Gallup's Jeffrey Jones wrote.

"If uninsured Americans continue to have bad experiences with the exchanges, it could hinder the Obama administration's goal to insure as many Americans as possible."

The administration recently announced that roughly 2 million Americans have signed up for insurance using a federal or state exchange website. Most of those enrollments occurred in December, as the deadline neared for coverage starting January 1.

Gallup's figures represent a slight improvement from October and November, when only 33% of uninsured Americans visiting one of the websites said they had a positive experience. At that time, 63% rated their experience negatively.

Gallup's December results are based on telephone interviews with 454 uninsured adults who visited a health insurance exchange website. The sampling error is plus or minus six percentage points.

– CNN's Alan Silverleib contributed to this report


Filed under: Obamacare • Polls
soundoff (86 Responses)
  1. cam

    What a mess. There's more problems than just the website. A couple of people yesterday were told they had to pay out of pocket even though they thought they had obamacare.

    January 3, 2014 10:01 am at 10:01 am |
  2. rs

    cam
    What a mess. There's more problems than just the website. A couple of people yesterday were told they had to pay out of pocket even though they thought they had obamacare.
    _____________
    And of course, you don't know why. Had they paid their Premium, had they paid it on time? Had they had a problem with registration? Was it that they didn't understand deductibles?
    Let it go- every year at this time when health care insurance policies change problems occur. When you can tie them to the ACA and not something else let me know. Meanwhile know the GOP announced they would be highlighting those "problem cases"- just like when Mr. Issa didn't want people with positive ACA stories to testify before his Congressional Committee.

    January 3, 2014 10:13 am at 10:13 am |
  3. TONE

    @Smitty – All you believers of Obamacare, why don't you take your own monies and invest in it seeing how you all think its so great. No takers, go figure. So none of Obama followers are willing to put their money were their mouths are, again go figure.
    Put their monies where? we the people with our taxes have invested in the gop wars, subsidies for big oil, tax cuts for the rich,and what did it we the people get the biggest recession in our nations history.

    January 3, 2014 10:23 am at 10:23 am |
  4. Malory Archer

    cam

    What a mess. There's more problems than just the website. A couple of people yesterday were told they had to pay out of pocket even though they thought they had obamacare

    ++++++++++++++++++++++++++++++++++++++++++++++++++++

    Pay out of pocket for..... what? New year/new deductible? Copay for services rendered? Sounds like "some people" need to read the policy issued them by a PRIVATE INSURER – whether through the "Obamacare" website, through their insurer, or if they purchase it themselves without using the "Obamacare" website – to learn THEIR responsibilities pertaining to those policies.

    January 3, 2014 10:30 am at 10:30 am |
  5. foxghostwriter

    RS, on Paul Ryan's website, you'll find Patient's Care Act. In it, you find such familiar items as:

    Creates State Health Insurance Exchanges
    ensure that no individual would be turned down by a participating Exchange insurers based on age or health
    Creates a non‐profit, independent board to risk adjust
    Providing an advanceable and refundable tax credit of $2,300 per individual or $5,700 per family
    Allowing preventative services to be covered by High Deductible Health Plans
    Creating a Healthcare Services Commission

    Now tell me this doesn't sound like Obamacare without the means to pay for it?

    January 3, 2014 10:34 am at 10:34 am |
  6. Malory Archer

    Namejon

    How do they except someone that makes only $16000 a year to pay over $300 a month and a $3000 deductible for health care. They say this is goverment run but how can it be when its all run by insurance companies. All their doing is letting the rich get richer and screwing the poor

    ++++++++++++++++++++++++++++++++++++++++++++++++

    If that's the informtion you were given, then it sounds like you were misdirected to one of those bogus r/w websites set up to look like the ACA website, but providing false information to visitors. If you only make $16k a year, you most likely qualify for subsidies. As for the $3k deductible; you don't send a $3k check to the insurance company at the beginning of the year – you pay out of pocket FOR SERVICES RENDERED, and not before – and if anyone is telling you anything different, you need to stop listening to them.]

    That being said, we ALL eventually need medical care. What's your alternative in the event of a major illness or accident – just stick the rest of us with the bill, or just die like the republican plan calls for? If I were heartless like the repub congress, I'd tell you that you it's your fault you're poor, and that you should work harder – three or four jobs if necessary, and get an education in order to get a better job so you can be rich too!

    January 3, 2014 10:38 am at 10:38 am |
  7. Malory Archer

    Sounds like "some people" need to read the policy issued them by a PRIVATE INSURER – whether through the "Obamacare" website, through their insurer, or if they purchase it themselves without using the "Obamacare" website

    +++++++++++++++++++++++++++++++++++++++++++++++

    That should be "whether it was issued through the "Obamacare" website, through their EMPLOYER, or if they purchase it themselves without using the "Obamacare" website....

    January 3, 2014 10:41 am at 10:41 am |
  8. Woman In California

    @ Lynda/Minnesota:

    Lynda, you are such a beautiful person inside and out (a wonderful role model). Its unfortunate that there are a few word bullies that just like to attack over meaningless things "the post office" in this case.

    Keep posting your insightful thoughts and I will be reading them as usual and I hope your holiday was a good one.

    January 3, 2014 10:46 am at 10:46 am |
  9. Gunderson

    Ye Gads,
    rs
    Sooner or later you will get the message that "Blunder Care" is a total loser. Just think, little Johnny and Jane can stay on their parents plan until they are 26. What does that tell you Little Johnny and Jane don't have a job!

    Clue: Get rid of Obama Care!

    January 3, 2014 10:53 am at 10:53 am |
  10. Gurgyl

    Nothing wrong with ACA Law. It started already coverages....

    January 3, 2014 10:55 am at 10:55 am |
  11. rs

    foxghostwriter
    RS, on Paul Ryan's website, you'll find Patient's Care Act. In it, you find such familiar items as:

    Creates State Health Insurance Exchanges
    ensure that no individual would be turned down by a participating Exchange insurers based on age or health
    Creates a non‐profit, independent board to risk adjust
    Providing an advanceable and refundable tax credit of $2,300 per individual or $5,700 per family
    Allowing preventative services to be covered by High Deductible Health Plans
    Creating a Healthcare Services Commission

    Now tell me this doesn't sound like Obamacare without the means to pay for it?
    __________________
    It has been my point all along that the ACA is a largely Republican bill- which raises the inevitable question- why does the GOP wish to destroy it? They've blown $60 million voting it down more than 40 times: shutdown the government over it and threatened economic destruction over it. It sure doesn't sound like the GOP believes what you put forth.

    January 3, 2014 10:59 am at 10:59 am |
  12. IA

    Just tune into MSNBC.....they will report how well OC is going. To hear them tell it, what was once manure is now ice cream. Obviously the pow-wow that BO had when he called all the left wing journalists to the WH for a meeting in November is now in full operation. Journalistic integrity at its finest! But you now what?....the chickens eventually come home to roost.

    January 3, 2014 11:09 am at 11:09 am |
  13. rs

    Gunderson
    Ye Gads,
    rs
    Sooner or later you will get the message that "Blunder Care" is a total loser. Just think, little Johnny and Jane can stay on their parents plan until they are 26. What does that tell you Little Johnny and Jane don't have a job!

    Clue: Get rid of Obama Care!
    ______________
    Yeah, just keep giving the rich tax cuts and special deals- maybe one day they'll create a job just for you!

    January 3, 2014 11:14 am at 11:14 am |
  14. Name

    The dummies aren't computer smart , they from the backwoods!! That's who they be polling they are the ones with land lines!! LOL!!

    January 3, 2014 11:21 am at 11:21 am |
  15. Malory Archer

    Gunderson

    Ye Gads,
    rs
    Sooner or later you will get the message that "Blunder Care" is a total loser. Just think, little Johnny and Jane can stay on their parents plan until they are 26. What does that tell you Little Johnny and Jane don't have a job!

    Clue: Get rid of Obama Care!

    ++++++++++++++++++++++++++++++++++++++++++++++++++

    Or maybe Little Johnny and Jane work for deadbeat employers who don't provide benefits or a living wage to pay for it themselves. Or perhaps they're continuing their educations beyond a 4-year degree. My daughter will be nearing 30 by the time she graduates Medical School. She tends bar and works the reception desk at a hair salon to cover her living expenses, car insurance/gas/maintenance and miscelleanous, but with a preexisting condition, medical insurance wasn't even an option for her prior to the passage of the ACA. Being able to stay on her dad's insurance for a few extra years was a big help, and now she can afford a decent Silver plan, qualified for subsidies and can manage out of pocket expenses.

    January 3, 2014 11:23 am at 11:23 am |
  16. Jay

    is this news from 3 months ago? why cant the Administration get their act together? Ive been using Amazon, Google and ebay since (almost) Day 1 with (mostly) positive experiences. Everything Obama touches turns to . Hes the Lord of the Flies.

    January 3, 2014 12:03 pm at 12:03 pm |
  17. just saying

    rs
    just asking
    Lynda/Minnesota
    So, yes. I agree. Those who do support the President of the United States have dropped off this website. In record numbers.

    this is probably very reflective of his loss in support nation wide as his poll numbers continue to plummet. an american president cannot lie to the american people for years about something as personal as their family's healthcare and not see negative consequences. the ends does not justify the means when it gets to this level. it is why a majority of americans believe obama is dishonest and untrustworthy. that will be almost impossible to reverse. how many people that have liedtoyou and screwed you have you turned around and placed your trust in again? i'd venture to guess none.
    ___________
    A function of two things:
    The GOP's scorched earth policy in regards to the federal government and the President of the United States; and;
    Media outlets like CNN that now apparently have little interest in actually reporting things other than "gotcha" events or instant poll numbers.
    --

    oh honestly.... more of the blame everybody and everything that had absolutely nothing to do with obamacare... republicans have been trying to save the country and the democrats from themselves for 4 years now but you refuse to listen or to even negotiate, even going so far as to shut down the government in order to continue to jam this disaster down our throats. and of course, in true form, the left would prefer the press only report their propaganda instead of the truth. do you have any idea how juvenile your statements sound?

    January 3, 2014 12:04 pm at 12:04 pm |
  18. Donna

    rs
    just asking
    rs
    somewhere north of 9 million Americans have insurance for medical care they didn't have before.

    and you accuse others of posting misinformation? do you have any legitimate sources for this number?

    btw, declaring that grown adults are suddenly children that can be kept on mommy and daddy's healthcare plan is rather pathetic and a sad statement on the state of the economy in this country. and doing this did not require a total government takeover of our healthcare system. it could have been a one page bill that everybody would have supported as all the cost is born by the parents and the company whose plan they would be covered under. it is a hidden corporate tax in reality.
    ________________
    It is called math. There is ample evidence that between 4.5 and 5 million people gained or re-gained health insurance by remaining on their parent's plan, or by not being subjected to the "pre-existing condition" trap.
    ---

    And yet you post none of this ample evidence, just your empty statements of fiction. Please produce evidence of your numbers because absolutely nobody I have seen is using numbers like that.

    January 3, 2014 12:07 pm at 12:07 pm |
  19. TONE

    454 people are not happy with the website shouldn't this read 454 teabaggers are not happy with this website, or it should read that 454 computer iliterates are not happy with this website one thing i know about red states is, the governing body in those states knows how keep their constituents dumb.

    January 3, 2014 12:14 pm at 12:14 pm |
  20. Smitty

    Ah this is true to forum, not one of you would invest in Oblundercare, all you could do was throw insults, so not one of you will put your money where your mouth is LOL. Not one decent response. !!!

    January 3, 2014 12:17 pm at 12:17 pm |
  21. 4survivors

    Helped my neighbor enroll in the ACA. We are in Pennsylvania and of course, our Republican governor has not expanded Medicare, nor had he offered anything to further insuring Pennsylvanians so far. We had no problem navigating the site. Neighbor is single, no children, in his fifties and has a pre-existing condition. His income is less than $13,000 annually. He is now enrolled in a Silver Plan and with his subsidies, pays $62..00 a month for his insurance. He had been uninsured for the last 15 years.

    January 3, 2014 12:20 pm at 12:20 pm |
  22. Rudy NYC

    Woman In California

    @ rudy, think and dutch:

    Each of you are one of the reasons so many who support the president have dropped off this website. Maybe when you finally realize its not intelligent or common sense to attack people who vote for the same party you do, you'll come to your senses.
    ------------------------–
    I don't attack people, that's what all of the neo-libertarians around here do. I debate people's "facts", or point out their errors, including those posted by people on the left. It makes no difference to me.. I, for one, make it a point to never call people names, something which cannot be said for most of those posting from the right wing...and, yes, some on the left.

    January 3, 2014 12:26 pm at 12:26 pm |
  23. Rudy NYC

    Fair is Fair wrote:

    I don't think they understand what you're getting at... no surprises there.

    Hey nimrods – SHE'S ON YOUR TEAM.
    --------------------------
    This posts illustrates the difference between your way of thinking and mine. I don't think of the world as teams, or as us versus them. That's divisive, and most of the division in this country is fed by the extreme right wing. I've told you many times in the past, when you have to revert to name calling and attacking the messenger, then that means you've lost the argument.

    January 3, 2014 12:31 pm at 12:31 pm |
  24. HJA

    I registered on the web site and had no problems. I found it explained my options and answered almost all of my questions. I have a copay policy where I work but I am going to compare what other policies are available. I feel my coverage is low and downloaded a form for my current insurance and will submit it to see how things compare.

    January 3, 2014 12:35 pm at 12:35 pm |
  25. foxghostwriter

    RS, a wise man once told me that you cannot ascribe a logical concept to an illogical creature. The only thing that can explain the GOP's actions since early 2008 is the old corned tiger analogy. The are cornered and wounded. They can and have proven they will do anything it takes to win.

    I've seen the GOP be against a tax cut and for a tax hike....all in order to make Obama fail. It doesn't take a genius to see that most of their complaints are just politricks.

    January 3, 2014 12:35 pm at 12:35 pm |
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