[cnn-photo-caption image= http://i2.cdn.turner.com/cnn/2008/images/10/29/art.gasticker1029.ap.jpg caption="CNN's voter hotline has received several reports of long lines for early voting in the Atlanta area."]
(CNN) - Heavy turnout, sluggish computers and election official truancy were to blame for numerous reports of unbearable early voting lines in metro Atlanta, a spokesman for the Georgia secretary of state's office said Tuesday.
However, said spokesman Matt Carrothers, reports that the voting system crashed were "simply not true."
One voter in Duluth, Georgia, in Gwinnett County, called the CNN Voter Hotline on Monday evening to say election officials told her they had problems verifying voters.
"We just stood there," she said. "It was horrible and a lot of people missed work."
Though there was "some sluggishness" in the computer system Monday morning, the secretary or state's office and the Georgia Technology Authority worked out the kinks by mid-afternoon Monday, Carrothers said.
When polls closed Monday, 1.2 million of Georgia's 5.6 million registered voters – more than 21 percent – had cast ballots, Carrothers said. The secretary of state's office anticipated the strong turnout and has been preparing for this election for a year.
The sheer numbers would have been overwhelming on their own, but slow computers and a host of logistical and staffing issues compounded the problems, he said.
At one Fulton County polling station, election workers delayed opening the polls for two hours because no one had keys to the election machines. At another Fulton polling place, several election officials failed to show up.